Give ‘em the Pickle! is the bestselling customer service video of the last decade! Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.
Available in DVD and OnlinePresenting a wide variety of realistic and challenging situations, from the customer who accuses an employee of charging wrong prices, to the hostile customer who belittles an employee about their warranty program. This program presents a step-by-step process for turning frustrations and complaints into understanding and solutions.
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS
FISH! enables people to create a lasting, positive impact in any job or relationship. Organizations worldwide have found The FISH! Philosophy to be a valuable resource in improving teamwork, customer service, employee engagement, leadership and morale. If it works for a fish market, it can and will work for you. Let us show you how.
This groundbreaking program features Dennis Franz, star of the hit TV series, NYPD Blue, and dramatizes the story of a manager who learns the value of feedback and positive reinforcement. With this training you will be able to:
Establish a Positive Workplace
Give Meaningful Feedback
Plan Spontaneous Recognition
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS, SCORM