Posts for September 2014

Attracting with Attitude

HTCB blog thumb charmingHave you ever walked into a business and felt within seconds that you wanted to leave?  That is your natural "flight" response kicking in.  The sad fact is that even though some employees may intentionally send that "Get out of here!" or "What the h#*! do you want?" signal, most employees are unaware that they are repelling the very people they depend on to keep their jobs.

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Sep 23, 2014

The Confidence Pickle

LP-30blog-thumb.jpgIn his best selling sequel, The Leadership Pickles, Bob Farrell takes his own medicine and applies his customer service mantra, "Give em' the Pickle!," to managers and leaders.  He insists, "You serve the people who serve your customers.  Employees need pickles too."

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Sep 10, 2014