Posts by Diane Mettler

Customer Service Recovery

HelloThumbThere’s no way to eliminate the occasional frustrated or upset customer. But there are simple steps in dealing with them.

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Oct 7, 2015

When Co-workers Don’t See Eye to Eye

ArmThumbFive steps to assist in conflict resolution.

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Oct 6, 2015

Ten Tips for Managing Stress

StressThumbStress is part of life, but it doesn't have to overwhelm our lives. Take control and put your health first. You’ll be happier and more productive.

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Sep 30, 2015

Customer Service -- The Power of Smiling

SmileThumbIt's time to start smiling. Smiling is good for our health, it's good for our souls and it's good for business.

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Sep 29, 2015

Customer Service -- Is Your Sales Staff Sending the Right Message

WineThumbWe went wine tasting in Eastern Washington and enjoyed gracious hosts sharing details about their vineyards and labels . . . that was until we met the TMI Sommelier.

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Sep 24, 2015