Posts by Jim Gulian

The Team Bully

blog-Thumb-Team-Bully2.jpgBullies are cowards. That is why they pick on those who will not or can not fight back and they avoid authority figures who can deliver consequences. If, as a manager, you notice any subtle signs of bullying on your team, like disrespect, mocking, belittling, badgering of a team member, you can be sure than when you are not present it is ten times worse or even a case of full blown harassment.

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Nov 4, 2014

Spell it Out

blog TROC6-cat-image.jpg"It's faster just to do it myself." I know you've said it. I sure have. When handing off a task to someone new it takes work and patience to actually think through a process we normally do without thinking.  The good news is that when it comes to training the next generation of workers, taking the time to give clear concise directions pays big dividends.

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Oct 22, 2014

Attracting with Attitude

HTCB blog thumb charmingHave you ever walked into a business and felt within seconds that you wanted to leave?  That is your natural "flight" response kicking in.  The sad fact is that even though some employees may intentionally send that "Get out of here!" or "What the h#*! do you want?" signal, most employees are unaware that they are repelling the very people they depend on to keep their jobs.

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Sep 23, 2014

The Confidence Pickle

LP-30blog-thumb.jpgIn his best selling sequel, The Leadership Pickles, Bob Farrell takes his own medicine and applies his customer service mantra, "Give em' the Pickle!," to managers and leaders.  He insists, "You serve the people who serve your customers.  Employees need pickles too."

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Sep 10, 2014

Correcting Poor Performance

blog pc2 poor perfThere are two main reasons that managers correct an employee's poor performance in front of others and neither reason is about correcting the employee's poor performance.  The first is the manager's emotional need to scold or shame or be right.

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Aug 19, 2014