Posts by Michele Eby

12 Steps to Coach Your Team to Success

12StepCoach ThumbAs a coach, it's up to you to help your team members step out of their comfort zone and stretch beyond their capabilities. It's your job to inspire them to work harder and more effectively than they've ever done before.

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Mar 18, 2015

Harassment Free Holidays

Harassment Free Holiday ThumbSnowflakes, wreaths, family dinners, gift baskets and company parties…it’s beginning to look a lot like the holiday season. Because we have more opportunities to socialize in the office, there are also more opportunities for potential misunderstanding – and harassment – in the workplace.

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Nov 24, 2014

7 Ways to Keep Your Promises and Build Customer Trust

customer bell thumbI was driving on the highway the other day and noticed the billboard advertisement had changed. Facing me and all the other motorists who drive that stretch of the road was a mouth-watering display of fine dining: an elegant dinner spread out on a table covered in a white tablecloth. The words “Room Service” were written along the bottom.

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Jul 28, 2014

5 Fool-proof Ways to Become the Boss You’ve Always Hated

Mean Boss ThumbYou’re a manager. You may not have the coveted corner office; you may not even have an office at all, but you’re on your way. You’re a leader. You have a team of employees. When you speak they listen. When you say, “jump!” they ask, “how high?” Or so the saying goes.

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Jun 9, 2014

Retail Customer Service: 8 Ways to Reduce Customer Stress

Reasons Customers Leave 160x120Recently I was reading the USA Today and a Snapshots® graph about shopping stress caught my eye. Shopping stress? I suppose I might feel stressed if I blew my budget or if I waited until an hour before a party to go shopping for a gift.

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Jun 2, 2014