Posts in Healthcare

Infographic - Getting Real about Bias, Diversity, Harassment & Bullying

Here's a research-based infographic that contains important statistics on bias, diversity, harassment and bullying.  Use the information to help make improvements in your workplace... and feel free to share the link with others.

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Sep 20, 2017

Top Soft Skills for Customer Service Reps

Soft Skills ThumbTo be successful, customer service reps should have a positive attitude and must possess top-notch listening skills, problem-solving skills, and personal accountability

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Sep 15, 2017

Everyday Moments of Truth (Ethics Self Assessment)

Self AssessmentMost of us know the difference between right and wrong and understand why honesty and integrity are important. Still, there are times when we choose the wrong course of action. This self-assessment is designed to get you thinking about a few choices you might make in certain everyday situations.

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Sep 13, 2017

Attitude Versus Behavior

Bad Attitude ThumbBad attitudes are contagious and they can be difficult to navigate. As a manager, what can you do with a staff member whose negative attitude is bringing down the whole team?The answer is simple: you focus on performance. 

 

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Sep 11, 2017

Motivating Employees to Care About Safety

Safety training thumb It isn’t enough to simply teach all the proper safety procedures; organizations must also find a way to motivate employees to care enough about workplace safety to want to make it a priority on the job.

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Sep 8, 2017