Posts in Business

Four Steps When Handling the Angry Customer

Angry Customer_160x120.jpgI stepped into the local BBQ joint to witness an angry customer in the lobby yelling at the owner that she hadn't received enough fries the night before. (Like, god forbid, Americans need more fries.)

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Jul 8, 2015

Busting Generation Y Myths

Millennials_160x120.jpgMy nieces are staying with my parents while they look for jobs. This has been interesting to watch. As Generation Y gals, things turn on a dime. They have little patience. They expect employers to hire quickly. If they haven't gotten a call back in 48 hours, they move on. Waiting isn't an option. In fact, I'm not sure it's even in their vocabulary.

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Jul 6, 2015

Four Steps to Effective Listening

workplacelistening_160x120.jpgMy writers group could use a class in listening. Last night we were in a restaurant reading a scene from a fellow screenwriter's script. When we were finished, the writer said, "I'll take any suggestions on the ending."

Everyone spoke up at once. It was chaos—everyone talking over the top of each other to be heard.

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Jun 18, 2015

Four Easy Ways to Show Respect in the Workplace

workplace respect_160x120.jpgOverheard a conversation during a conference...OK, maybe I was eavesdropping a bit—but it went something like this...

First Guy, "I'm thinking about quitting. I don't get the respect I deserve there."

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Jun 16, 2015

Connecting Quickly in Business

connectinginbusiness_160x120.jpgI just spent a week on jury duty. For two days a group of 70 of us were questioned by attorneys to see if we had any attitudes or biases that would make us unfit jurors on a criminal trial.

Attorneys can no longer grill potential jurors individually, so they use more of a "Donahue style" approach—walking around, asking questions like Phil Donahue used to do in his talk show, getting the audience to participate.

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Jun 11, 2015