Posts in Customer Service

Top Soft Skills for Customer Service Reps

Soft Skills ThumbTo be successful, customer service reps should have a positive attitude and must possess top-notch listening skills, problem-solving skills, and personal accountability

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Sep 15, 2017

4 Skills You Can Teach with Customer Service Training Videos

Customer service thumb2Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back.

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Jul 28, 2017

Humorous Customer Service Training Videos that Motivate Employees

Humor thumbIt's important to keep customer serivice training material fresh and interesting— and humorous customer service videos are a great way to accomplish that.

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Jul 21, 2017

Encourage Education & Government Team Members to Service Greatness

customer service thumbExplore the following training videos that can help government and education employees learn great customer relations skills.


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Jun 2, 2017

Why Your Customers Don’t Like You . . . Three Fatal Customer Service Errors

Customer Satisfaction thumbnailBeing opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.

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May 11, 2017