Posts in Customer Service

Don’t Confuse Serving up with Sucking up

LiarThumbServing up is what great professionals and leaders do to accommodate their clients, organizations and coworkers.

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Oct 26, 2015

Six Ways to Improve Customer Service . . . at No Cost

YellThumbDon’t miss an opportunity to make your customer experience special. People remember when you treat them well, and they share that information. Just ask my dad. 

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Oct 13, 2015

The New Way of Managing Corporate Reputation

ThinkingThumbWith consumers demanding dialogue from businesses and insisting on greater organizational transparency and accountability, image and reputation management for organizations has become harder than ever.

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Oct 8, 2015

Customer Service Recovery

HelloThumbThere’s no way to eliminate the occasional frustrated or upset customer. But there are simple steps in dealing with them.

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Oct 7, 2015

Customer Service -- The Power of Smiling

SmileThumbIt's time to start smiling. Smiling is good for our health, it's good for our souls and it's good for business.

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Sep 29, 2015