Posts in General Awareness
Little white lies told to customers may seem harmless, but they aren't. They often find a way to come back and bite you and ultimately erode customer service.Read More »
My nieces are staying with my parents while they look for jobs. This has been interesting to watch. As Generation Y gals, things turn on a dime. They have little patience. They expect employers to hire quickly. If they haven't gotten a call back in 48 hours, they move on. Waiting isn't an option. In fact, I'm not sure it's even in their vocabulary.Read More »
I just attended conference where Baby Boomer managers discussed their frustrations with attracting and retaining the Millennial generation (those born between 1980 and the early 2000s), also known as Generation Y.
Two statistics really got the managers worked up:Read More »
Embarrassing things happen at work. You can't stop them any more than you can stop breathing or junk mail.
One of my most embarrassing moments took place in a small Tacoma law firm. I was working for two attorneys in a cramped office space—my office (aka the reception area), two attorney offices and a bathroom.Read More »
In a horse race, all of the horses begin the race in the starting gates. Throughout the race, some horses will close in on the lead horse and may over take him, and some horses will fall behind. Every horse has a name. This makes it easy to differentiate between them. In your business, your most important horse is called Revenue.Read More »