Posts in General Awareness

Why You Never Lie to Customers

Nose ThumbnailLittle white lies told to customers may seem harmless, but they aren't. They often find a way to come back and bite you and ultimately erode customer service. 

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Jul 30, 2015

Busting Generation Y Myths

Millennials_160x120.jpgMy nieces are staying with my parents while they look for jobs. This has been interesting to watch. As Generation Y gals, things turn on a dime. They have little patience. They expect employers to hire quickly. If they haven't gotten a call back in 48 hours, they move on. Waiting isn't an option. In fact, I'm not sure it's even in their vocabulary.

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Jul 6, 2015

Why Training for the Millennial Generation is Vital

FrustratedBabyBoomer_160x120.jpgI just attended conference where Baby Boomer managers discussed their frustrations with attracting and retaining the Millennial generation (those born between 1980 and the early 2000s), also known as Generation Y.

Two statistics really got the managers worked up:

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May 7, 2015

Five Tips for Handling Embarrassment at Work

Workplace Embarassment_160x120.jpgEmbarrassing things happen at work. You can't stop them any more than you can stop breathing or junk mail.

One of my most embarrassing moments took place in a small Tacoma law firm. I was working for two attorneys in a cramped office space—my office (aka the reception area), two attorney offices and a bathroom.

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May 6, 2015

Controlling Expenses - Think of Horse Racing

HorseRace_160x120In a horse race, all of the horses begin the race in the starting gates. Throughout the race, some horses will close in on the lead horse and may over take him, and some horses will fall behind. Every horse has a name. This makes it easy to differentiate between them. In your business, your most important horse is called Revenue.

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Apr 30, 2015