Call Center / Telephone SkillsTraining Videos

Are You With Me? video

This humorous video presents a simple truth: take the time to connect with every caller in the same way you connect with people in face-to-face customer service scenarios.

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Call of the Mummy video

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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FISH! Tales: Sprint

FISH! Tales: Sprint video shows how Sprint is living The FISH! Philosophy, encouraging call center customer service, motivation, leadership and a healthy dose of team work.

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It's Your Call video

An inspiring film, the It's Your Call video speaks to the missing element of customer service over the telephone...how to CARE for your customer.

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Just a Call Away Series

We think this series provides the best call center training money can buy. Each program in this comprehensive five-part series addresses different customer service / call center issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Love Your Customers

This customer service video is about loving your customer, angry or otherwise! How you treat you customer is a direct extension of how your customer views your company.

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On The Receiving End

Customers who are difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people—good training is essential.

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Service Impact Series

A new 5 part series of customer service scenarios, designed for today's high-efficiency, money-saving training needs. Great for training general customer service skills, call center/telephone skills, internal customer service satisfaction even as a meeting opener.

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Telephone Behavior: The Rules of Effective Communication

Call Centers are a vital part of business communication. John Cleese stars in another training video using humor to teach customer service skills at work. This is the perfect program to teach staff members effective telephone etiquette in a business context.

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