It's Your Call
Program length: 26:00

Every day, with every customer, on every phone call, great customer service reps are faced with a choice: to coast or to care. The inspiring It's Your Call training video lays out the basics of remarkable customer service on the phone. It's not enough to want to care, you have to know how to CARE, by choosing to be Connected, Attentive, Responsible and Enthusiastic.

It’s Your Call will underline the importance of maintaining good customer service through every phone call, treating all customers as if they were the only customer. This stimulating training will arm your call center with the tools necessary to exceed sales goals while remaining cordial and attentive to the needs of every customer.

Can you really afford NOT to build your call service reputation with this program? Make the right choice; It's Your Call.


Languages: English

 

A Star Thrower Group release

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DVD, USB*, ONLINE & Support Materials
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It's Your Call
 
reviewed by 1 people
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    Trainer - Professional Trainer
This film offers viewers a lot of good, practical information about how to handle customers on the phone. The black and white scenes comparing face-to-face service with telephone service are funny and pointed. The scenarios are memorable and strongly support the C.A.R.E. learning points.

    PROS
  • C.A.R.E. acronym is easy to remember.
  • Service scenarios play out realistic customer scenes and strongly support the learning points.
    CONS
  • Too long.
  • Doesn't address less than ideal outcomes.

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