- It's Your Call Key Learning Points...
- Meet customers
- Give every customer your full attention
- Own the call - never take things personally, and follow through
- Treat every customer as if they were your only customer
It's Your Call video
Languages Available: English
Length: 26:00
Every day, with every customer, on every phone call, great customer service reps are faced with a choice: to coast or to care. The inspiring "It's Your Call" training video lays out the basics of remarkable customer service on the phone. It's not enough to want to care, you have to know how to CARE, by choosing to be Connected, Attentive, Responsible and Enthusiastic.
Purchase Package Includes
- 1 Its Your Call video
- 1 Leader's Guide
- 1 Pocket Reminder Card
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This film offers viewers a lot of good, practical information about how to handle customers on the phone. The black and white scenes comparing face-to-face service with telephone service are funny and pointed. The scenarios are memorable and strongly support the C.A.R.E. learning points.
- PROS
- C.A.R.E. acronym is easy to remember.
- Service scenarios play out realistic customer scenes and strongly support the learning points.
- CONS
- Too long.
- Doesn't address less than ideal outcomes.
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A STG title
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