Love Your Customers
Languages: 28:00
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Hollywood celebrity John O'Hurley explains four essential steps to great service.
John O’Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, Seinfeld, he now owns the J.Peterman Company, along with the "real" J. Peterman. O’Hurley is also a best-selling author and an accomplished composer. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in the country.
Why is this important?
The companies in which John is an investor are highly customer service-related. On a consistent basis he practices what he teaches in striving to offer great customer service.
Additionally, as an actor who is often in the public eye, he understands, first-hand the importance of both image and branding. As an entertainer, he believes, you are individually responsible for both.
Program 1-Love Your Customers - 28:00 minutes
- Here are John’s four key learning points for delivering great customer service:
- Welcome Them
- Attend To Their Needs
- Be Informed
- Thank Them
Love Your Customers demonstrates that customer service is a direct extension of the way both you and your company are viewed by the customer. Love Your Customers reminds us that there are no small parts only small choices about how to treat our customers. It’s a funny and memorable program with a simple and universal message. So open up your heart and help your customers start "Feeling the Love."
Program 2-Love Your Difficult Customers - 11:00 minutes
- John O’Hurley provides you with four simple steps to help you provide great service to difficult customers:
- Take Responsibility
- Listen and Confirm
- Empathize
- Provide Options
Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company!
Purchase Package Includes
- 1 DVD or VHS (includes both the 28 minute program "Love Your Customers" and the 11-minute program "Love Your Difficult Customers")
- 1 Action Guide for "Love Your Customers"
- 1 Action Guide for "Love Your Difficult Customers"
- 10 Pocket Reminder Cards for "Love Your Customers"
- 10 Pocket Reminder Cards for "Love Your Difficult Customers"
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Produced by Enterprise Media
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