Telephone Behavior: The Rules of Effective Communication

Languages Available: English, Spanish, French

Length: 34:00

The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned.

In this engaging, amusing and highly memorable story, an assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. But her own skills leave a lot to be desired.

Fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons include understanding that the call starts with a verbal handshake - answer the phone within four rings and introduce yourself properly with a smile in your voice.

• 1 Telephone Behavior: The Rules of Effective Communication training video
• Telephone Behavior: The Rules of Effective Communication Course leader's guide
• Telephone Behavior: The Rules of Effective Communication Participant worksheets on disk
• PowerPoint slides/OHTs on disk
• Self-study workbook on disk