- Through visuals and exercises, the video training shows:
- How to disengage from a defensive position
- How to empathize and disarm a defensive person
- How to inquire and focus on the issues
- How to disclose ones own needs and goals non-defensively
- How to depersonalize the issues
Communicating Non-Defensively 2nd Edition
Languages Available: English
Length: 19:00
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Communicating Non-Defensively 2nd Edition training video shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The defensiveness chain that is created impairs communication and reduces productivity.
Purchase Package Includes
- Communicating Non-Defensively DVD
- Leader's Guide
- Participant Workbook
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