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Dealing with Conflict

The different positions people take when conflict arises
The choices people have in various situations
How conflicts can be directed toward constructive or destructive outcomes
Practical skills for achieving positive results

Dealing With Conflict Healthcare version

Languages: English
Length: 20:00

Conflict shifts the focus away from work and the basic goals of the team, department and organization...negatively impacting productivity and thus, the bottom line.

The Dealing With Conflict training video, designed for the healthcare industry, offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence upon superiors.

Purchase Package Includes

1 Dealing with Conflict - Healthcare video
1 Leader's Guide
1 Sample Delegator-Delegatee Assessment Tool

Trainer's Review

This film offers a lot of good information about dealing with conflict. I particularly like the explanation of how to strike a balance between assertiveness and accomodation to arrive at collaboration and compromise. Although the scenarios of conflict added interest, the film didn't hold my attention for the full 20 minutes.

The film illustrates that good conflict resolution skills are beneficial at work and at home.
We watched the scenarios progress from conflict to compromise or collaboration to resolution.

Information is dry.

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