From No to Yes

Languages Available: English, Spanish

Length: 27:00

Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict.

It's not about being domineering or dismissive, but following a three-stage approach that accounts for everybody's needs: listening actively, explaining your own feelings, and inviting other ideas and building on them. Then agreement follows naturally.