Talk Isn't Cheap! video

Languages: English
Length: 19:00

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Poor communication costs money.

...And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.

The "Talk Isn't Cheap!" training video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.

Using the skills demonstrated in this video, viewers will learn to communicate more clearly and reduce unnecessary costs in time, morale and money.

• 1 Talk Isn't Cheap! video
• 1 -32 page leader's guide with reproducible worksheets