COMMUNICATION SKILLS


In business, effective and persuasive communication skills can mean the difference between success and failure.

 
 

Communication Videos

The Abilene Paradox

A CRM Release

All-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to.

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MANAGER MOMENTS: How To Excel in Tricky Situations

A Media Partners Release

As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly.  If you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you simply need some tools to better manage your time, this video series offers quick, practical tips to help you handle these “moments” in your day.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.

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Groupthink

A CRM Release

Centered around the story of the Space Shuttle Challenger, this award winning film explores the phenomenon that occurs when a group of people seek unanimous agreement, in spite of differing opinions and facts.

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Painless Performance Improvement

A Media Partners Release

Are you looking for a simple, yet proven technique to help employees improve their performance without  drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.

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Accountability That Works!

A CRM Release

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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Respectful Workplace Basics Set

A CRM Release

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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On Sale

Leadership Feedback: What employees want to tell you...but don't!

Take a candid look at what employees truly think about their leaders and how that affects their work. Based on interviews with real employees, this honest and impactful program shows leaders how to generate the kind of employee feedback that really matters and helps them have a significant influence on employee productivity and commitment.

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Respectful Workplace: It Starts With You

A CRM Release

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Cutting Edge Communication Comedy Series

30 brand new shows added December 2015! A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

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Complete Respectful Workplace Set

A CRM Release

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.

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Communication Counts: Speaking and Listening for Results

A CRM Release

How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.

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How to Connect in Business in 90 Seconds or Less

A Media Partners Release

Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.

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Working Without a Script

Well known for improv comedy, Second City Communications, in this program, teaches how the fundamentals of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment.

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Working With You is Killing Me Video

A CRM Release

From chronic complainers to idea stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day -- and your life! Let this training help employees stay sane with several helpful tips.

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Respectful Supervisor Set

A CRM Release

A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.

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Respectful Communicator: The Part You Play

A CRM Release

Go beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way you come across, and show people you value their input.

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Respectful Supervisor: Integrity and Inclusion

A CRM Release

Helps supervisors understand their role in ensuring that employees are treated with respect particularly when it comes to the way they treat employees and the behaviors they are modeling to their team.

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5 Questions Every Leader Must Ask

A CRM Release

Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. According to this video, leadership doesn't have to be so stressful.

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Respectful Supervisor: Motivating and Retaining Employees

A CRM Release

Shows supervisors that you convey respect to employees when you take the time to communicate with them, and when you demonstrate that you know (at least a little) about who they are as people and what it takes to do their job.

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The Employee Awareness Series

Motivate, Educate. Engage. Inspire. The Employee Awareness Series is an all-in-one talent management suite filled with 24 unique courses on Attitude, Behavior, Communication, Emotions, Safety & Health, Time Management and Workplace Essentials.

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Winning Presentations

A story-based presentation development program designed to help viewers on how to create a more compelling and sucessful presentation.

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What to Do When Conflict Happens

A CRM Release

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to hone their conflict resolution skills.

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Shades of Gossip

People are naturally curious about one another and most gossip is harmless. But when words diminish the worth of an individual not present in the conversation, that is harmful gossip. In fact, slander is the legal term used to define falsehoods that negatively impact one’s reputation. 

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Cell Phones: Use and Misuse

The average person looks at their phone 46 times a day. Most people can’t go five minutes without checking their phone but when on the road or at work, that can become an issue that employers just can’t afford to ignore. Explore the use and misuse of cell phones and view sample cell phone policies that have worked for organizations in preventing cell phone usage from impacting their bottom line.

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Legal Social Media at Work

The potential to violate employment laws, improperly release information or to damage employer reputation is even greater on social media. Make sure employees and management are aware of the legal risks they face regarding posts, comments, or tweets when “representing the organization”.

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What is in a Written or Spoken Word

What you write and what you say can have a lasting imprint on others. Sometimes however, as this program explains, there is a powerful connection between the words we use and the results we get. Ultimately, through the positive use of words and actions, coworkers and customers will see the organization as personable, friendly and respectful.

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Your Words Matter

Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Finally, there is an organizational training program that can help every employee understand and navigate the myriad hazards that accompany communication through social media and email.

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FISH! Tales Series

Learn how to make The FISH! Philosophy thrive in your workplace. These short videos, each filmed at a different type of business, show how people like you used the philosophy to sustain positive change.

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Leading through Change with Intel's Andy Grove

Intel co-founder and former CEO Andy Grove explains how he was able to actively listen to and seek out input in order to grow Intel through a changing business climate and adapt to industry shifts.

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Getting To Yes: Negotiating Agreement Without Giving In

In this Negotiations Training Workshop, Roger Fisher, William Ury and Bruce Patton instruct the viewer on the techniques of Principled Negotiation developed at the Harvard Negotiation Project and made famous in their book, Getting To Yes: Negotiating Agreement Without Giving In.

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Jack Cade's Workplace Nightmares

Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.

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On Sale

Let's Get Together: Communicating Respect in a Diverse Workplace

With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.

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Generations: M.E.E.T. for Respect in the Workplace

Tackle the complexities of effectively working in and managing a multi-age workforce. This training helps both employers and employees to minimize generational conflict, promote respect and strengthen communication.

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Embracing Change with Laura Goodrich

Overcoming adversity and adapting to change can often be difficult to handle in the workplace. This new program explains that in order to fully embrace change, you must begin with meaningful communication.

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We're on the Same Team, Remember?

A CRM Release

The first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda.

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The Right Side of the Line: Creating a Respectful and Harassment-Free Workplace

This training program will help employees and managers to be proactive in creating and fostering a respectful organizational culture rooted in honesty and integrity, enabling your company to flourish and prosper.

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WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

Success isn't just about what employees do on the job, it's also about how they go about doing it. Poor communication and teamwork skills can sabotage results no matter how skilled someone is in their job function.

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Giving Feedback - Basic Skills

Discover how to structure feedback so that it is specific, balanced and timely. By the end of this program, participants will know why everyone has an inherent responsibility to provide constructive feedback to others.

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Giving Feedback - Advanced Skills

By the end of this program, participants will have a firm understanding of the four most difficult situations they will encounter when giving feedback and be able to act appropriately and efficiently when dealing with them. 

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Receiving Feedback - Basic Skills

People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. After watching this video, they will be able to easily digest criticism, learn from it, and accept praise with grace.

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Receiving Feedback - Advanced Skills

This video demonstrates skills and techniques viewers can use to handle difficult situations when receiving feedback. Learn how to overcome personal attacks and dig deeper to understand vague feedback with this program.

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Basic English: Meeting People

ESL training for the workplace that covers simple ways to say hello and goodbye, how to introduce yourself, and demonstrates appropriate use of body language.

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Basic English: Family and Friends

ESL training for the workplace that explains how to describe family members and speak about friends and relatives.

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Basic English: Giving Information

ESL training for the workplace that covers how to talk about yourself in more detail as well as ask for and give standard information.

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Basic English: Thanks!

ESL training for the workplace that explains how to say thank you and no thank you in different ways and covers how to reply to others when they thank you.

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Basic English: What Do You Do?

ESL training for the workplace that covers how to ask and talk about jobs and pose questions on assignments – what they do and what others do for work.

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Basic English: A Typical Day

ESL training for the workplace that instructs viewers how to talk about what they do everyday, what they do often and what they never do.

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Basic English: Where Can We Meet?

ESL training for the workplace that covers how to make suggestions about where and when to meet and give simple directions.

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Basic English: What's Happening?

ESL training for the workplace that explains how to talk about what people are doing in the moment; what they are doing right now.

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Basic English: Instructions and Advice

ESL training for the workplace that covers how to give, receive and follow simple commands and sets of instructions.

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Basic English: You Choose

ESL training for the workplace that demonstrates how to choose from a number of possibilities; this one or that one, these ones or those ones.

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Basic English: Asking for Help

ESL training for the workplace that teaches how to ask others for help, directly and indirectly, and say why they need help.

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Basic English: How Do You Feel?

ESL training for the workplace that covers how to talk about feelings and what they mean – how they feel about family, friends, work, and vacations.

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Basic English: Let's Go

ESL training for the workplace that explains how to make suggestions about what to do or where to go, and how to accept or refuse an invitation.

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Basic English: How Was Your Week?

ESL training for the workplace that covers how to talk about things that happened in the past tense – this morning, yesterday, last week, last month.

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Basic English: Comparing

ESL training for the workplace that teaches how to talk about what is the same and what is different – which is better, which is more important.

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Basic English: Do You Like Them?

ESL training for the workplace that shows how to talk about what they like and don't like, and how to ask other people what they like; explain and ask about preferences.

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Basic English: Be Careful

ESL training for the workplace that covers how to give warnings and talk about what is safe or unsafe, and why.

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Basic English: Chatting

ESL training for the workplace that shows how to chat with friends and people at work – what's appropriate to talk about; what questions might they ask.

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Basic English: Can I Help?

ESL training for the workplace that covers offering help to other people – ask how they can help and to ask what they can do.

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Basic English: What are You Going to Do?

ESL training for the workplace that explains how to talk about plans for the future. Using future tense, ask what is going to happen – later today, tomorrow, next week, next year?

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Mastering Outlook 2013

Use Microsoft Outlook to be more productive. From setting up filers, folders, message tracking and flagging – it’s all in this course.

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Social Media: Reduce the Risk

With the lines between personal and professional social media use becoming increasingly blurred, it's vital that all organizations take a long hard look at the potential risks of social media and the workplace.

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Doing Business in Argentina

To succeed in international business in Argentina, you need proper preparation. Failure to understand this proud culture will cost you time, money, or worse. Gain access to the corridors of power - from financial stock to livestock - and learn what to do if negotiators get angry or just walk out.

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Doing Business in Brazil

To compete in South America's largest market, you need proper training; failure to prepare can lead to damaged relationships and lost business. Doing Business in Brazil gives a complete culture outline of doing business in Brazil, and viewers will get expert answers to dozens of important questions.

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Doing Business in Chile

To survive in this dynamic, emerging market, it’s crucial to know Chilean customs and culture. Whether starting a business in Chile and preparing for a top-level Chile business meeting, this program is essential for newcomers and establish global corporations alike.

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Doing Business in Mexico

With Mexico playing a growing role in business today, it's essential to give your employees proper training to work effectively with Mexicans. Find out how to get accurate information by recognizing when you're being told the whole story - and when you're not.

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Doing Business in Indonesia

With the world's fourth-largest population, Indonesia is market one can't afford to miss. Explore business practices in Indonesia and learn essential techniques, from obtaining intelligence and negotiating successfully, to managing business and dealing with corruption.

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Doing Business in Malaysia

Malaysia is increasingly important in business, from manufacturing to marketing. Get the facts on Malaysia business culture and Malaysia business etiquette and learn why in this society, it's best to emphasize handshakes over contracts.

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Doing Business in Singapore

To survive in global business in Singapore and Southeast Asia, it's essential to have the right skills on how to conduct business in Singapore. Find out why how one must forgo Western individuality to work effectively with the prevailing group-first mindset.

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Intercultural Communication

Learn why some cultures avoid giving strait answers and pick up on non-verbal cues in order to discover what is really being said. This training focuses on effective communication between different cultures and will ensure organizations understand what business topics may be offensive or disrespectful, all to help overcome language barriers or translation disasters.

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International Negotiating: Successful Deal-Making in Global Business

How do today's workplaces create an effective strategy to negotiate across cultures? International deals often take more time to complete and with a greater overall commitment. This cross-cultural training outlines success through careful explanation and demonstration of what to do (and not to do) before during and after international business dealings.

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Building the Multicultural Team: Diversity in the Workplace

Profit from success stories from various multicultural teams, as employees gain essential skills required to work effectively with other people and cultures. Ideal for group discussion, team building activities, and improved multicultural communication in the business world.

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Building the Virtual Team: Communication across Cultural Diversity

Designed to stimulate lively discussion and effective learning, this team building training video is based on expert articles on creating a successful virtual team and effective communication. Maximize the virtual team benefit and demonstrate how to integrate modern technology and cross-cultural communication in business with this training program.

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Cross-Cultural Communication

Empower and equip employees with communication skills expected of successful multicultural organizations. This cross-cultural training program demonstrates how to read nonverbal business cues, how to get accurate information, and how to bridge differences.

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Cultural Awareness

The Cultural Awareness training video is essential for cross-cultural sensitivity training both for Americans and others and will foster cultural awareness and sensitivity while bridging differences through a balanced approach to diversity in the workplace.

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Cross Cultural Communication: Customer Service

A customer service video focused on scenarios where effective cross cultural communication techniques can be put to work. This program is designed for today's high-efficiency, money-saving training needs.

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Dimensions of Service

Avoid focusing on single components of service and focus on measurable results. Learn to measure multiple facets of service and balance a variety of dimensions for an unsurpassed customer service experience.

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Teamwork in Crisis: Miracle of Flight 232

A CRM Release

Teamwork in Crisis is the unforgettable story of the crash of United Airlines Flight 232 and how the unprecedented teamwork of all involved turned brought a miracle out of a tragedy.

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Undeliverable: Email Etiquette for Today's Workplace

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.

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Adding Too Much Value

To the point, this eLearning video will help managers to elicit rational thinking, analysis and commitment on the part of employees to make any goal a success.

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Attitude, Attitude, Attitude!

Train employees to become self-motivated. Adopt proven practices use by Dennis Connor, a man who has assembled championship-caliber sailing teams and lead four to an America’s Cup title.

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Communicate to Influence

When team members know how to meet each other on their “turf,” where they are most comfortable, it can lead to seamless innovation and cooperation allowing for increased productivity across all levels. Use this program to bridge that communication gap.

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Conflict, Collaboration and Communication

Are you aware of how you're communicating with others? Are you reactive? Do you snap back when you are stressed? Do you hold back out of fear of speaking? Can you control your responses? Watch this video for a surprising self-realization.

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Destructive Comments

Destructive comments undermine organizational initiatives by contradicting them and making them appear inauthentic. Empower employees with the ability to refrain from such costly behavior with this program.

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Endurance & Communication

This video teaches viewers that strength is built from each other and that through communication we can go further and reach higher heights than we ever could on our own.

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Expanding Options

Individuals have direct control and influence over their own environments. Learn that through self-knowledge and self-control, we can move forward with a clear vision of success in mind and control our own destiny.

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Leading Engagement with Howard Schultz

Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.

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Leading Through High Stress with Polar Explorer Ernest Shackleton

How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.

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Marshall Goldsmith: Feedback

For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.

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Marshall Goldsmith: Winning Too Much

When does competition become counterproductive? We are so competitive that sooner or later winning becomes such a priority that we often forget to ask ourselves this question: Is it worth it? See why the number one problem among successful leaders is actually winning too much.

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The Comeback by Patrick Coyle

At one time or another, every organization has to deal with grief and loss in some capacity. The Comeback will empower employees so they can better confidently and sensitively support each other during times of difficult loss.

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Beyond Words for Healthcare: A Body Language Guide for Healthcare Professionals

An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.

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Ouch! Your Silence Hurts

Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

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On Sale

Leadership: What's Trust Got To Do With It (2nd Ed.)

“For it is mutual trust, even more than mutual interest, that holds human associations together.”- H.L. Mencken. This 2nd edition of What's Trust Got To Do With It? will teach your leaders how to build trust and create a more productive work force.

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Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Four Generations: The Greatest Potential

This program helps traditionalists, baby boomers, generation Xers, and generation Yers in your organization bridge the generation gap and improve relationships critical to business and personal growth.

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Communication Cornerstones: Building Trust

This program is an essential tool for the effective manager. With vignettes that present the right and wrong ways to manage, it can help communication and trust in your workplace by showing managers the best ways to improve communication with their employees.

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Communication Breakdown Training

Looking to lay a solid foundation for everything we do in the workplace? Communication Breakdown covers topics such as communication skills, interacting with teams, and management interaction to help create an open and productive work environment.

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Supervisor on the Scene: 6-Part Supervisor Development Series

Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.

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Supervisor on the Scene: Communication

Focuses on a specific soft skill for supervisory and managerial development training. Explore the need to plan the message, how to decide on the best way to deliver it, deliver it effectively, and how to solicit feedback.

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Supervisor on the Scene: Training Job Skills

When you have a worker that has to learn a particular kind of task, you train them, correct? That sounds simple enough, however, proper training isn't something that just happens.  It's important to carefully plan and execute your training session to ensure your trainees are getting the maximum benefits and knowledge from the session time.  

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Call of the Mummy

A CRM Release

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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Attitude Virus: Curing Negativity in the Workplace - Government Version

A CRM Release

Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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The Four Styles

People communicate, think and behave differently, but they generally fall into four classifications. Learn to communicate with each of these personality types more effectively.

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The Clarity Imperative Training Video

A CRM Release

What makes a team, department or organization stand out? Typically, it's things like clarity of purpose, a strong culture and alignment around where the group is headed. This program provides a simple but powerful methodology for getting people "on the same page" so that this kind of clarity and cohesiveness can emerge.

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Talking 9 to 5: Women and Men in the Workplace

From the producers of the world-famous FiSH! Philosophy, Talking 9 to 5 bridges the gap between the different communication styles of men and women in the workplace.

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On Sale

Talk Isn't Cheap!

Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. Talk Isn't Cheap! demonstrates four practical, effective techniques for improving communication in the workplace.

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Attitude Virus: Curing Negativity in the Workplace

A CRM Release

One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.

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Speaking Effectively to One or One Thousand

A CRM Release

Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.

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People

People will help the members of any organization see the goodness in others awaking within them the possiblilities such views can bring.  Brief and inspirational, this video will bring your team together and create more unity.

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On The Receiving End

Customers who are difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people—good training is essential.

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Negotiations: Solving the Tough Problems

Effective negotiation skills are a rare and very valuable ability to have, learning to overcome the problems most negotiators face will put you a step or two ahead of your competition...

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Make It Matter

A CRM Release

How would people describe you? Would they use words like "vital" or "significant" or "valuable"? If not, you may lack the presence you need for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.

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Little Things Mean A Lot

If you enjoyed Peacock in the Land of Penguins, you'll love this program. The primary message is that communications skills are the keys to a respectful workplace. Little gestures and innuendos are picked up in situations such as business meetings, and it slowly degrades office culture.

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Cutting Edge English at Work Series

The English at Work Series consists of 20 programs designed for either a self-study or group ESL training. Promotes communication and language competence by building the desire and motivation to learn. Have fun learning English as it is REALLY spoken!

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English at Work: Greeting and Introducing

Through this ESL at work training course participants will learn to introduce yourself and others, and use the correct possessive pronouns - myhisherouryour and their.

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English at Work: Saying Where People Are

Through this ESL at work training course participants will learn the prepositions for saying where people are and use the present continuous tense for actions in progress.

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English at Work: Describing People

Through this ESL at work training course participants will learn to describe people positively and negatively, and use regular and irregular comparatives and superlatives.

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English at Work: Asking Questions

Through this ESL at work training course participants will learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quality answers.

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English at Work: Saying What’s Needed

Through this ESL at work training course participants will learn to talk about what’s needed and how to use modal verbs such as have toshould and must.

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English at Work: Giving Reasons

Through this ESL at work training course participants will learn to give reasons using because and talk about past actions using irregular forms of the simple past tense.

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English at Work: Describing Feelings

Through this ESL at work training course participants will learn to express positive and negative feelings, and talk about habitual actions and events using the simple present tense.

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English at Work: Making Suggestions

Through this ESL at work training course participants will learn to make suggestions and talk about future plans using going to.

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English at Work: Talking about Rules

Through this ESL at work training course participants will learn to understand and explain rules and use appropriate adverbs and quantifiers to talk about degree and frequency.

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English at Work: Communicating Feedback

Through this ESL at work training course participants will learn to give and receive feedback and talk about what has happened using the present perfect tense.

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English at Work: Complaining and Criticizing

Through this ESL at work training course participants will learn to recognize and express criticism and complaints and use the present perfect tense with periods of time.

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English at Work: Clarifying and Explaining

Through this ESL at work training course participants will learn to explain and clarify situations and ideas and use gerunds as the subject of the sentence.

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English at Work: Agreeing and Disagreeing

Through this ESL at work training course participants will learn to agree and disagree appropriately and use the first conditional to express possibilities.

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English at Work: Discussing Responsibilities

Through this ESL at work training course participants will learn how to explain responsibilities and use the second conditional to express possibilities.

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English at Work: Giving Warnings

Through this ESL at work training course participants will learn to understand and give warnings and use imperatives without sounding offensive.

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English at Work: Expressing Ideas and Attitudes

Through this ESL at work training course participants will understand and discuss ideas and attitudes and improve your fluency using coordinating conjunctions -andso and but.

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English at Work: Apologizing

Through this ESL at work training course participants will learn to apologize appropriately and identify verbs that take the infinitive– wantseemattemptdemandexpectlike and love.

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English at Work: Encouraging Others

Through this ESL at work training course participants will learn ways to encourage others and check understanding using the correct question tags.

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English at Work: Comparing and Contrasting

Through this ESL at work training course participants will learn to compare and contrast people and situations and use what as the subject of the sentence rather than as a question.

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English at Work: Considering Options

Through this ESL at work training course participants will learn to discuss various options and improve your conversation skills using subordinating conjunctions.

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Workplace Excellence: Open Communication & Teamwork

Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.

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Difficult People and Situations: Personality Clash

Diversity and different work styles can often lead to disagreements and a clash of personalities. 
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.

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Difficult People and Situations: Damage Control

Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.

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A Positive Approach to Speaking

Sadhana Smiles, Director of RealChange explains how enthusiasm is the key to successful presenting and speaking. Learn how to inspire by being natural and being yourself.

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Achieving Best Practice in Crisis Management

Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect.

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Managing Bad Press

Maria Deveson-Crabbe shares a tragic case study and dives into the powerful lessons she learned from it regarding the management of the press and media.

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Global Scenario Series

To be successful and effective in the global business environment, your employees require global diversity training to master the essentials of intercultural communication, leadership, and teamwork.

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Global One Series

In today's global marketplace you can't afford a hit or miss approach to cultural diversity and respect training. Training your employees to work successfully with people from other cultures has become essential for survival in today's business.

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Empathic Listening: The Key to Communication

A CRM Release

Communication is said to be the most important skill in life. Effective communication always comes down to one thing - mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.

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Communication in Healthcare video

A CRM Release

Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...

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Can You Spare a Moment?

John Cleese stars in Can You Spare a Moment?, a communication skill training comedy from Video Arts which shows that even the most delicate situation can be overcome when using appropriate counseling techniques.

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On Sale

The INVISIBLE Meeting

Conference calls and webinars are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining training video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.

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Telephone Behavior: The Rules of Effective Communication

Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.

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Presentation is Everything

We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.

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From No to Yes

Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.

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Assert Yourself

The techniques of assertive behavior are shown in a series of real life situations from in an office, within meetings, to even in a hospital looking both at the wrong way and right way scenarios.

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Gateways to Inclusion: Turning Tense Moments into Productive Conversations

This new innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.

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The Covey Leadership Library

A CRM Release

Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.

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I Know Just What You Mean

A CRM Release

I Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.

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Communicating Non-Defensively 2nd Edition

A CRM Release

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace. 

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Being Assertive

A CRM Release

Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.

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Verbal Communication: The Power of Words

A CRM Release

The video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.

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Power of Listening

A CRM Release

Listening is a crucial component of communication, but few people do it well. This comprehensive program explains how people get distracted and offers tips on developing active listening skills.

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Tell Me A Story: A Powerful Way to Inspire Action

A CRM Release

This program illustrates how leaders can use storytelling to impact such things as: creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.

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When The Coach is You!

A CRM Release

By giving individuals a simple process for doing this, When the Coach is You! lets you leverage the practical knowledge that is buried in every employee. 

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