I Know Just What You Mean shows how easy it is for us to think we're listening to another person when we're really not. And, by showing how quickly people can jump to conclusions, it underscores the vital importance of diagnosing needs before prescribing solutions.
Participants will learn how to respond more appropriately, and improve the quality of interaction overall, through sharing principles, attitudes, and by developing skills to communicate more effectively.
Included is an introduction and summarizing insights by Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People.
I Know Just What You Mean is part of The Covey Leadership Library 5-Part Set and Empathic Listening: The Key to Communication.