The Communication Toolkit
COMMUNICATION VIDEOS | a CRM Release
Program length: 70:00
Federal Government Customers save 10-25% on this title through 9/30/17.  See details.

Designed for maximum flexibility, the Toolkit provides you with video vignettes that depict a wide spectrum of common workplace interactions. 

The video clips fall into the following skill categories:

  1. Speaking Clearly
  2. Active Listening
  3. Nonverbal Communication
  4. Conflict & Difficult Conversations
  5. Group Communication
  6. Presentation Skills
Each clip is provided in two formats:
  • With narration and onscreen graphics to set up the scene
  • Without any set-up narration and graphics.

The Leader's Guide contains direction for using each clip:
  • Primary and secondary skills that can be taught using the clip
  • Suggested training applications
  • Background information relevant to the clip
  • Suggested Discussion Questions along with possible responses
  • Key points to draw from the clip
  • Ideas for following up on training conducted
  • Suggestions for using the clip in conjunction with other clips in the Toolkit.
  • Reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).


Languages: English

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DVD, USB*, ONLINE & Support Materials
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