Dealing With Conflict
CONFLICT RESOLUTION | a CRM Release
Program length: 20:00

New for 2017:  Enhanced video quality
Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.


Dealing With Conflict offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style. 

Dealing With Conflict will show learners:

  • Proven methods for recognizing conflict
  • The five most -used conflict resolution positions
  • The two basic dimensions of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution
Dealing With Conflict is also available in a Healthcare Version.


This film is also available with Chinese (simplified) subtitles, Chinese (traditional) subtitles, Hebrew subtitles,
Swedish subtitles and Mandarin subtitles.


Languages: English

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DVD, USB*, ONLINE & Support Materials
Business Version Purchase $945.00
Purchase $945.00

This film is available as part of our Instructor Package with access to MP4 video files for instructor use. Pricing starts at $1,095.00 per instructor licensing agreement.

For additional information on this option, call 1-800-408-5657 or email info@mediapartners.com.



If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available through Online Business Learning, our streaming subscription platform which offers over 2000 premium streaming and eLearning courses, 24/7, for a low monthly price. READ MORE about it, or call at 1-800-408-5657 us to set up a FREE 30 DAY TRIAL today!

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