New for 2017: Enhanced video quality
Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.
Dealing With Conflict offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style.
Dealing With Conflict will show learners:
This film is also available with Chinese (simplified) subtitles, Chinese (traditional) subtitles, Hebrew subtitles,
Swedish subtitles and Mandarin subtitles.