What to Do When Conflict Happens

Conflict Resolution | DVD

What causes the most stress across ALL occupations? The interpersonal conflicts we experience on a daily basis. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers.

Price: $995.00 | Length: 21:00

What to Do When Conflict Happens

CONFLICT RESOLUTION | DVD EDITION

On SALE...$300 off this title! Great savings from this producer's library. See our CURRENT SALES page for details and other eligible titles. Use salecode: CRM300 at checkout, or 1-800-408-5657 for discount.

No one likes to deal with conflict, but the truth of the matter is that we must. Problems that aren't dealt with tend to fester and spread into other areas and relationships.

Rather than a complicated model, What to Do When Conflict Happens introduces C.A.L.M.:

C - CLARIFY the issue
A - ADDRESS the problem
L - LISTEN to the other side
M - MANAGE your way to resolution

What makes the C.A.L.M. approach unique is the first stage -- CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

All four stages are clearly depicted in the video program as the stories unfold.


Purchase Package Includes:


  • 1 What to Do When Conflict Happens DVD with bonus segment for organizational leaders
  • 1 Leader's Guide
  • 1 PowerPoint Presentation on CD-ROM
  • 10 Participant Workbooks
  • 10 copies of the book: What to Do When Conflict Happens
  • 10 Reminder Cards

Customer Reviews

Want to review? Login or Join Now, then write a review of this program and receive $50 off your next Media Partners DVD purchase!
Reviews may be displayed on Media-Partners.com.

 

A CRM Learning release

Shopping Cart

No items in cart.

Purchase Now!

$995.00
$275.00
Free
$14.95