CRM Courses

The Abilene Paradox

A CRM Release

We've always loved this film. And now this classic has been updated, making it even better. This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to.

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It's a Dog's World

A CRM Release

A brand new version of this healthcare-specific training video! Best seller, It's A Dog's World shows the viewer the best way to ensure superior patient service - and a better bottom line.

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Groupthink

A CRM Release

Centered around the story of the Space Shuttle Challenger, this award winning film explores the phenomenon that occurs when a group of people seek unanimous agreement, in spite of differing opinions and facts.

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Accountability That Works!

A CRM Release

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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Mad About Customer Service

A CRM Release

Shows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.

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Respectful Workplace Basics Series

A CRM Release

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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Respectful Workplace: It Starts With You

A CRM Release

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Respectful Workplace Complete Series

A CRM Release

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. When employees are made to feel picked on, left out, or “invisible” (by their co-workers or their boss), they will not perform to their optimal level and the organization as a whole will suffer.

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Communication Counts: Speaking and Listening for Results

A CRM Release

How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.

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The Accountability Toolkit

A CRM Release

What happens where there is a lack of accountability? Non-performers thrive while the diligent staff picks up the slack. The stress level rises and communication drops. It doesn't have to be this way. This Toolkit contains 38 unique video clips that illustrate what accountability means. Set in a variety of workplace environments, it's ideal for all industries.

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