Customer ServiceTraining Videos
Featured Videos
Give em the PICKLE!
This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!What you should know...
- Bob’s humor and energy will keep learners engaged
- Four Easy-to-remember learning points
- Memorable stories that are easy to translate into practice
- Appropriate for all management and employees
WE'RE IN THE BAND
Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. "WE'RE IN THE BAND" is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
The Guest 2nd Edition
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.What you should know...
- Humor and production value keep learner's interest high
- Easy-to-remember five step learning points
- Memorable, five step learning points
- Ideal for managers, supervisors, and front-line employees
A Complaint is a Gift
Using humor and wit, this fun animated parable illustrates how customer complaints - when handled effectively - can be gifts in disguise, but only if your employees are ready to accept them.
An Inside Job training video
A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer service and how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.
Are You With Me? video
This humorous video presents a simple truth: take the time to connect with every caller in the same way you connect with people in face-to-face customer service scenarios.
Attitude is Everything
This telephone skills program will help equip your front-line with the right body posture, intonations, listening skills and mental approach for each call -- skills that can make the difference between good service and really great service!
Beyond Words: B2B Customer Service and Sales Series
In this 2-part video series focused on sales training. You will learn how to go beyond words and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
But I Don't Have Customers!
If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
Cliff's Customer Service Adventure video
This is a fun training video, designed specifically for young, front-line customer service employees. We follow host Cliff on his "quest for excellent customer service" in a variety of industries.
Credibility Through Honesty
Discover how to be honest about service problems – and boost your company’s image! This is 1 program of a 5 program customers service training series called Service Impact!
Cross Cultural Communication
Bridge cultural and communication differences with the universal language: great service! This is 1 program of a 5 program customers service training series called Service Impact!
Customer Service Zone
Enjoyable and easy-to-use, Customer Service Zone is an essential part of any customer service training program. With funny videos of bad customer service, this engaging, versatile customer service training video will help make your training fun, easy and highly effective.
Customers from hell!
Sometimes what a meeting needs is some levity to lighten the mood when serious issues are on the table. With compilations designed for all types of occupations, The Complete Hell Series aims to entertain while staying on the topic of work. Some of the funniest British comedians, including John Cleese, perform in these classic training clips.
Dimensions of Service
Discover how to see all sides of the customer experience – and achieve first-class service! This is 1 program of a 5 program customers service training series called Service Impact!
FISH! Tales: Sprint
FISH! Tales: Sprint video shows how Sprint is living The FISH! Philosophy, encouraging call center customer service, motivation, leadership and a healthy dose of team work.
FISH! Tales: Vital Signs
FISH! Tales: Vital Signs video shows you a behind the scenes look at a healthcare establishment where the staff was motivated to be a team for patients and for each other, providing excellent customer service, no matter how difficult the situation.
FISH! Tales: Peak Experience
In FISH! Tales: Peak Experience video, Aspen Skiing Company is seeing real results such as phenomenal growth, increased employee satisfaction, motivation, and, above all, improved customer service.
Five Star Teamwork video
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service both internal and face to face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
General Hospitable video
We think this video is great. With customer service specific to the healthcare industry, this program has solid training and high entertainment value.Give em the PICKLE!
This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!What you should know...
- Bob’s humor and energy will keep learners engaged
- Four Easy-to-remember learning points
- Memorable stories that are easy to translate into practice
- Appropriate for all management and employees
How to Connect in Business in 90 Seconds or Less video
This video is a motivational program that lives up to its title. Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.What you should know...
- Great for sales training, customer service or as a meeting opener
- Boothman’s engaging presentation will keep viewers interested
- Skills can cross over from work to everyday life
How to Connect in Healthcare in 90 Seconds or Less
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this video should be a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.What you should know...
- Boothman’s engaging presentation will keep viewers interested
- Great for service training or as a meeting opener
- Skills can cross over from work to everyday life
How to Lose Customers Without Really Trying
John Cleese stars in this memorable customer service sketch comedy training video. These short, entertaining, vignettes are designed to get customer care providers in the mood to examine the way they treat customers and develop the best ways to approach customer service.
I'll Be Back
According to Bob Farrell, when you take care of the customer - doing what ever it takes to make them happy - they're sure to utter those three magic words..."I'll be back!"
If Looks Could Kill Video
The If Looks Could Kill Video is another humorous Video Arts training video that helps front-line staff learn how their behavior can be used to improve customer attitudes and open the door for new sales opportunities.
Inside Information
Inside Information, by Video Arts, will encourage employees to treat each other just as well as they treat the customer. This will help take personal barriers down and boost communication. You'll find that this will help increase efficiency and improve working relationships.
Invisible Man Meets the Mummy video
Unwrap healthcare employees from the red tape that has kept them from providing effective, efficient service throughout your organization.
It's a Way Not a Day
Your values guide your actions. These moment-to-moment choices determine how well you achieve your long-term goals. For values to make a difference, they can't just be part of a one-time event. Whatever guides you, it has to be part of everything you do and every decision you make. It has to be a way of life, not a day.
It's Show Time!
Witness how It's Show Time! inspires customer service success with consistent excellence! Create a environment that motivates people to come into work with a great attitude!
It's So Simple
It's So Simple takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.
It's Your Call video
An inspiring film, the It's Your Call video speaks to the missing element of customer service over the telephone...how to CARE for your customer.
Just a Call Away Series
We think this series provides the best call center training money can buy. Each program in this comprehensive five-part series addresses different customer service / call center issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Levels of Learning
The customer service field guide: discover how to identify and work with different types of customers and co-workers! This is 1 program of a 5 program customers service training series called Service Impact!
Life is good Training Video
Can you imagine a workplace where people really want to come into work every day? The Life is good training video features a unique t-shirt and hat company where fun, customer service, and enthusiasm are in charge!
Life's Lessons Series
Life's Lessons is a simple, inspiring and thought-provoking motivational video that includes wisdom from across the ages is presented through gentle and visually arresting animation and moving music.
On The Receiving End
Customers who are difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people—good training is essential.
Other Side of the Window video
Spend the day with a hapless customer as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic.
Patient Diversity: Beyond the Vital Signs
Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in this program.
Pickle Bundle
A trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! . These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
Point of Impact
John, a self-proclaimed regular customer, takes viewers on a retail customer service journey that illustrates the point of impact, in which the customer wants the employee to do ACE: have a positive Attitude, Communicate, and show Effort.
Quality Service in the Public Sector Series
A customer Service training video tailored specifically to government and public sector establishments! Show your employees how to create a satisfied customer every time! Go through the scenarios and watch your service repertoires grow!
Remember Me? video
Remember Me? is a classic! One of the first and still one of the best customer service videos available. This classic was recently updated and is as good as ever.
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Service Impact Series
A new 5 part series of customer service scenarios, designed for today's high-efficiency, money-saving training needs. Great for training general customer service skills, call center/telephone skills, internal customer service satisfaction even as a meeting opener.
Six Steps to Greatness Customer Service Agenda
The Six Steps to Greatness customer service agenda introduces six of the key steps used to achieve a customer service turnaround.
Smile! training video
This fun, high-energy video from Sun Shower Learning is designed for anyone who wants to deliver great customer service with enthusiasm...and a smile!
So HELP Me video - Employee Edition
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
So HELP Me video - Supervisor Edition
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
T2 FISH! Trainer Tools
T2 provides the tools to help a facilitator perform a FISH! training. It is flexible, saving the experienced facilitator time by providing PowerPoint presentations, workbooks and exercises so they don't have to.
Telephone Behavior: The Rules of Effective Communication
Call Centers are a vital part of business communication. John Cleese stars in another training video using humor to teach customer service skills at work. This is the perfect program to teach staff members effective telephone etiquette in a business context.
The Angry Customer
Find out how to calm, and not calm down the caustic customer. This is 1 program of a 5 program customers service training series called Service Impact!
The Art of Selling
This popular Video Arts customer service training video uses humorous right and wrong way scenarios to teach new skills in a memorable way. Just four simple steps to closing a painless and pleasant sale.
The Difficult Guest video
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest video lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast paced show that entertains and teaches at the same time.What you should know...
- Humor and production value keep learners engaged
- Extensive support materials including guides, workbook and additional role-play video make for a robust training workshop
- Ideal for for managers, supervisors and front-line employees
The Guest 2nd Edition
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.What you should know...
- Humor and production value keep learner's interest high
- Easy-to-remember five step learning points
- Memorable, five step learning points
- Ideal for managers, supervisors, and front-line employees
The Little Big Things with Tom Peters: Service
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
Undeliverable: E-mail Etiquette for Today's Workplace
E-mail correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
WAYMISH
No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs.WE'RE IN THE BAND
Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. "WE'RE IN THE BAND" is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
What Do You Say? training video
The What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.
What's Your Pickle?
This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, who provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.What you should know...
- Bob’s humor and energy will keep learners engaged
- Four Easy-to-remember learning points
- Memorable stories that are easy to translate into practice
Who Cares?
Who Cares? is an exciting customer service training program that provides both the information and inspiration your staff needs to provide winning customer service.
Who Sold You This Then?
When Charlie, a service repair man, is called out to a number of typical service scenarios, he manages to criticize everything that's important to his business - the products he services, his customer, the salesperson they originally dealt with and his organization itself...
You've Got Customers
This program is a creative way to get employees thinking about excellent customer service. A bowling team, of all things, sets a spectacular example for a customer service provider who is just starting out.Join now! It's Free!
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A word about
Customer Service
Customer Service Training Can Vastly Improve Your Customer Retention Rate
Media Partners has a variety of entertaining customer service training videos that will resonate with your team and drive home the importance of taking care of your customers. Whether your company deals directly with the public or works business-to-business,
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