How you “think” about your customers is how you will treat them. Our best-selling videos and courses can change your customer service culture.
Customer Service Videos
This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members who may not be at their best, it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.
The What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.
In business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!
Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers, employees will learn how to match the signals they send to the words they say.
A trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
In the leisure & hospitality industry, when a guest is unhappy with the product or service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your leisure staff will learn how to use the right words at the right time.
In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests, your retail staff will learn how to use the right words at the right time.
Customer Service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Excellence in Customer Service helps employees understand how their persona and projection reflects the heart of the company. Learn how good service is met with a kind, understanding voice that exudes confidence and compassion toward the valued customer.
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.
When Charlie, a service repair man, is called out to a number of typical service scenarios, he manages to criticize everything that's important to his business - the products he services, the customer, the salesperson they originally dealt with and even the company he works for. Starring Hugh Laurie and narrated by John Cleese, this is can't miss training.
Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.
Cultural Competency: Just Good Healthcare teaches employees communication skills which will help them clearly explain details of healthcare topics to a variety of cultures; strengthen their awareness of the communities they serve; and improve the patient-centered care your facility offers.
To fully address consumer needs one must exude passion, motivation and a personal commitment to delivering exceptional service. Train your employees to understand how individual actions ultimately impact the customer with this heartwarming true story.
Customer Service Zone makes for an engaging meeting opener, introductory training, or refresher training in is appropriate for all organization types. Enjoy the benefits of visual learning with this entertaining, engaging story. Viewers will find it easy to create an emotional connection both with teams and customers.
No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs.
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
Your values guide your actions. These moment-to-moment choices determine how well you achieve your long-term goals. For values to make a difference, they can't just be part of a one-time event. Whatever guides you, it has to be part of everything you do and every decision you make. It has to be a way of life, not a day.
Customer service in the healthcare industry is key! Learn to identify your customers, apply the Golden Rule, employ empathy in your daily interactions with patients, and offer good communication for an exceptional customer service interaction in your healthcare facility.
An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
More and more, customers are making their buying decisions based on what they see and read online. This new kind of customer feedback and review, which potetially millions can see, puts service providers in a very precarious position, but there is something you can do about it.
This in depth training explains the 10 Rules of World Class Customer service to help healthcare professionals understand and satisfy customer needs to go above and beyond customer expectations.
Every healthcare facility wants to discover the next best and brightest candidate among throngs of potential job applicants. With this program, you can.
Train your healthcare staff on importance of documentation. Learning the principles in this program will protect the healthcare providers and the employer from potential liability issues.
If your employees are happy, your customers will be happy! This Government Specific customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service.
See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.
John Cleese stars in this memorable customer service sketch comedy training video. These short, entertaining, vignettes are designed to get customer care providers in the mood to examine the way they treat customers and develop the best ways to approach customer service.
Beyond Words: Hiring and Interviewing is a 3 part series that teaches the interviewer to look beyond the answer to the question; to consider the body language of each applicant. Covers nonverbal cues that may indicate lying, doubt, attitude, and more.
Inside Information, by Video Arts, will encourage employees to treat each other just as well as they treat the customer. This will help take personal barriers down and boost communication. You'll find that this will help increase efficiency and improve working relationships.
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service -- both internal and face-to-face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer service and how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.
Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.
This breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.