CUSTOMER SERVICE
How you “think” about your customers is how you will treat them. Our best-selling videos and courses can change your customer service culture.
Customer Service Courses
The Right Words at the Right Time... Customer Service Recovery for Healthcare
A Media Partners ReleaseHaving the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members who may not be at their best, it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
Give em the PICKLE!
A Media Partners ReleaseThis customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
The Guest 2nd Edition
A Media Partners ReleaseWhat makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
The Right Words at the Right Time... Customer Service Recovery for Government
A Media Partners ReleaseIn the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers, employees will learn how to match the signals they send to the words they say.
The Right Words at the Right Time: Customer Service Recovery for Retail
A Media Partners ReleaseIn retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests, your retail staff will learn how to use the right words at the right time.
The Difficult Guest
A Media Partners ReleaseThis best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
Pickle Bundle
A Media Partners ReleaseA trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! . These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
What Do You Say?
A Media Partners ReleaseThe What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.
What's Your Pickle?
A Media Partners ReleaseThis customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.
WE'RE IN THE BAND
A Media Partners ReleaseGo on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
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Customer Service Training Can Vastly Improve Your Customer Retention Rate
Media Partners has a variety of entertaining customer service training videos that will resonate with your team and drive home the importance of taking care of your customers. Whether your company deals directly with the public or works business-to-business,
customer service impacts employee morale, employee retention, and most importantly, it impacts the bottom line. Media Partners carries customer service training videos that educate, entertain, and ring true in today's fast-paced business environments. They have a variety of customer service training DVDs that contain practical information and realistic workplace scenarios suitable for a variety of different types of companies. Read more about the most popular customer service videos.
"Give em the Pickle" is the top selling program at Media Partners. It uses humor, touching stories, fun graphics, and great music to provide customer service training ideas that will motivate and inspire your employees. The pickle is that extra thing you do to make your customers happy, one of the most important customer service training tips you can apply to your business operations.
Another great lesson that your employees can learn in customer service training is to treat your customers as you would guests in your own home. "The Guest" 2nd edition" promotes this simple but profound message. It includes five memorable customer service training tips that are ideal for managers, supervisors, and front-line employees. The basic idea behind this video is to teach employees to welcome customers, take care of their needs, and invite them back. The customer service training video acknowledges the rise and fall of businesses based on this simple level of service regardless of the size of the organization.
There are many other customer service training videos in addition to these popular choices, all with an important message for your employees. Media Partners also offers online customer service training that delivers a variety of customer service training ideas in an engaging self-study approach. Online, or on video, Media Partners offers customer service training for a variety of topics including basic customer service skills, phone skills, customer recovery and more. Give your employees a better understanding of how their attitude affects their interactions with their customers with "Attitude is Everything." If yours is a healthcare business, "General Hospitable" is a great way to deliver customer service training to your staff that is solid and entertaining.
When it comes to quality customer service training videos, Media Partners has a selection that stands out from the rest. You don't have to teach your employees what they need to know with boring DVDs when Media Partners offers so many entertaining and effective customer service videos! Media-Partners.com stands head and shoulders above other companies because they offer only the best of the industry!