An Inside Job training video

Languages: English
Length: 24:00

Everyone in an organization forms part of a 'customer-service chain', which effect not only external customers, but every internal customer within the business as well.

An Inside Job is a hilarious, over-the-top training video set in a hospitality location. A detective is called in to investigate mis-management, and identifies how problems between departments and poor service to internal customers, is actually letting external customer service down.

• 1 An Inside Job training video
• 1 Leader's Guide
• 1 Diskette with Participant Worksheets
• 1 Diskette of PowerPoint slides
• 1 Self-Study Workbook on Diskette