- An Inside Job Training Video Teaches the Learner To....
- Identify your internal customers
- Consult them about their needs
- Serve them as though they were external customers
An Inside Job training video
Languages Available: English, Spanish
Length: 24:00
Everyone in an organization forms part of a customer-service chain, which effects not only external customers, but every internal customer within the business as well.
An Inside Job is a hilarious, over-the-top training video set in a hospitality location. A detective is called in to investigate mis-management, and identifies how problems between departments and poor service to internal customers, is actually letting external customer service down.
Purchase Package Includes
- 1 An Inside Job training video
- 1 Leader's Guide
- 1 Diskette with Participant Worksheets
- 1 Diskette of PowerPoint slides
- 1 Self-Study Workbook on Diskette
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Demonstrates why and how people across a customer-facing organization must put internal customer care into practice. Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business.
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