- Cliff's Customer Service Adventure's Key Learning Points...
- Empathize with the customer
- Assess how their business environment influences the customer
- Identify the needs of the customer
- Use polite and friendly behavior when addressing customers
- Practice effective ways to solve customer problems
Cliff's Customer Service Adventure video
Languages Available: English
Length: 13:00
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Cliff's Customer Service Adventure training video is a fun, zany program -- designed for young trainees who are performing front-line customer service -- and features Cliff, a hip "20-something", in search of excellent customer service. He is our guide in this adventure, as we observe interactions between him and service providers in a variety of locations. With his humorous comments and funny antics, we get the message in no time.
Cliff's route takes us through some pretty awful, but typical, customer service scenarios in a fast food restaurant, a bank, a computer store, a hotel reservation desk, a video store, and a department store. Throughout these scenarios, Cliff maintains his sense of humor while giving us tips to transform service into a more positive experience for the provider and the customer.
Purchase Package Includes
- 1 Cliff's Customer Service Adventure video
- 1 Leader's Guide
- 1 Training Aid Poster - 25"x18"
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Although I wouldn't describe this film as zany, it is fun and well suited for a young, inexperienced group of frontline service providers. Although the key learning points aren't aptly covered, the simple customer service actions outlined at the end of the film provide a good starting point for discussion.
- PROS
- Fast-paced, hip, fun to watch.
- The end of the film returns us to the businesses that provided Cliff poor service and we see what good customer service looks like.
- Film outlines specific actions for providing good customer service.
- CONS
- Film speaks to a narrow audience.
- Key learning points aren't addressed well in the film.
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