Excellence in Customer Service
Program length: 18:05

Learn how even the most difficult customer can benefit from your tact, poise and steadiness. Excellence in Customer Service shows that a good attitude can make all the difference and consistency will raise customer satisfactions levels of an organization above their competitors and peers.

Learning Point Highlights

  • How to improve emails, faxes, voicemails and phone manners.
  • How to handle difficult customers and resolve conflicts.

Excellence in Customer Service is included in Volume III: Communication as part of The Employee Awareness Series

Imagine a workplace where managers are knowledgeable, committed to vision and embody professionalism. Employees are energized and engaged; deadlines are met by time well spent. Teams cooperate. Business is productive and profitable. The Employee Awareness Series is an all-in-one talent management suite filled with 24 unique courses on Attitude, Behavior, Communication, Emotions, Safety & Health, Time Management and Workplace Essentials. Learning has never been so easy. Retention has never been so high. 


Languages: English

 

A PowerSplash Project release

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DVD, USB*, ONLINE & Support Materials
Excellence in Customer Service $149.00
Volume 3: Communication Series $349.00
Excellence in Customer Service $149.00
Volume 3: Communication Series $349.00
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