General Hospitable
CUSTOMER SERVICE | a CRM Release
Program length: 20:00

Comprised of seven mini-episodes, General Hospitable depicts a "day-in-the-life" of a hospital patient beginning with her admission, and continuing through her discharge. This engaging program illustrates  lackluster interactions between the patient and the healthcare professionals, followed by actively caring interactions -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.


This practical and entertaining training program offers customer service tips, details exceptional patient care behaviors, and highlights a vision of care for any medical facility serious about delivering top quality care to each and every patient.

Your employees will learn how to:

  • Avoid jargon and give patients all the information they need to make informed decisions
  • Ease patients' anxiety
  • Solicit patients' problems
  • Respect patients' privacy
  • Safeguard patient confidentiality
  • Avoid making negative comments
  • Practice service recovery by  listening, apologizing and resolving problems

Languages: English

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DVD, USB*, ONLINE & Support Materials
Purchase $645.00
Purchase $645.00


If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available through Online Business Learning, our streaming subscription platform which offers over 2000 premium streaming and eLearning courses, 24/7, for a low monthly price. READ MORE about it, or call at 1-800-408-5657 us to set up a FREE 30 DAY TRIAL today!

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WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
General Hospitable
 
reviewed by 2 people
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    Trainer - Professional Trainer
This film kept and maintained my attention. I liked the contrast between average (or poor) interactions between healthcare professionals and patients, and active, caring patient-focused interactions. The vignettes are dramatic but not overplayed even though a soap opera is the theme. The video discussion clips at the end of the film add additional training value to an already good film.

    PROS
  • Replays of patient interactions strongly reinforce the service-focused learning points.
  • Video discussion clips at the end of the film offer excellent questions and opportunities to explore specific service issues.
  • Narrator is believable and easy to trust.
    CONS
  • The ending is silly and takes away from the film.
1 out of 1 people thought the following review was helpful:
    Pam Spencer - HealthSource Saginaw
I liked the fact that the examples shown were set in a hospital. I liked the way they showed the wrong way then the right way. The styles were up to date. The scenarios believable.

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