How to Lose Customers Without Really Trying
Program length: 32:46

John Cleese stars, along with Hugh Laurie (TV's House M.D. star), in this memorable sketch comedy focusing on customer service. Across any industry, good customer service involves the same core principals. Finding out what the customer is really asking for, agreeing on solutions with the customer and following through are just some of the topics covered in this training video.

With realistic and humorous vignettes, this program gives examples in dealing with even the most trying customers. It focuses on how to make the customer feel welcome and will leave customer service providers with basic rules to follow for the best possible customer care experience treating them all as personal guests, making them welcome and indulging their whims.


Languages: English

 

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