How to Lose Customers Without Really Trying

Languages: English
Length: 32:00

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John Cleese stars, along with a stellar cast, in this memorable sketch comedy focusing on customer service. Across any industry, good customer service involves the same core principals. Finding out what the customer is really asking for, agreeing on solutions with the customer and following through are just some of the topics covered in this training video.

With realistic and humorous vignettes, this program gives lively examples in dealing with even the most trying customers. It focuses on how to make the customer feel welcome and will leave customer service providers with basic rules to follow for the best possible customer care experience.