If Looks Could Kill Video
Program length: 29:04

How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humorous Video Arts produced detective case, If Looks Could Kill. Careless communication has a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.

Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their ease.

Three key pieces of evidence result from his inquiries:

  • Behavior breeds behavior
  • Behavior is a choice
  • Behavior can be used to help a transaction

This light-hearted video raises some simple, but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden,


Languages: English

 

A Video Arts release

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