- Invisible Man Meets the Mummy Key Learning Points...
- Flexibility -- policies and procedures are no good if they alienate your customers and their needs.
- Planning -- creating and implementing a solid plan of action increases efficiency
- Attitude -- it's not merely what is said, but how, that imparts critical messages to customers
- Measurement -- tracking progress provides effective tools for change
Invisible Man Meets the Mummy video
Languages: English
Length: 20:00
In the Invisible Man Meets the Mummy training video, learn how to unwrap healthcare employees from the red tape that has kept them from providing effective, efficient service throughout your organization. This training video takes a lighthearted look at the rights and wrongs of customer service, and shows that everyone has customers -- internal, external or both -- and that there's no place to hide from them. Not even in red tape.
Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules.
Purchase Package Includes
- 1 Invisible Man Meets the Mummy video
- 1 Leader's Guide
- 1 Participant Workbook
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