Invisible Man Meets the Mummy video

Languages Available: English

Length: 20:00

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In the Invisible Man Meets the Mummy training video, learn how to unwrap healthcare employees from the red tape that has kept them from providing effective, efficient service throughout your organization. This training video takes a lighthearted look at the rights and wrongs of customer service, and shows that everyone has customers -- internal, external or both -- and that there's no place to hide from them. Not even in red tape.

Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules.

• 1 Invisible Man Meets the Mummy video
• 1 Leader's Guide
• 1 Participant Workbook