Based on the work of celebrated author and speaker Barbara Glanz, Johnny the Bagger®: A True Story of Customer Service inspires employees as they follow the true story of Johnny, a young man with Down's syndrome. Watch as Johnny the Bagger® makes a positive choice about his personal responsibility and commits to provide heartfelt service with every opportunity. Your employees will understand and appreciate how his conscious decision to provide excellence changed the culture of an entire organization.
"The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger®," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come."
-Ken Blanchard, Coauthor with Barbara Glanz of “The Simple Truths of Service As Inspired by Johnny the Bagger®”
Johnny the Bagger®: A True Story of Customer Service will motivate employees to turn obligations into opportunities for creating a positive, memorable experience for internal and external customers alike. Every customer experience is a chance to generate and improve customer loyalty, reduce employee turnover while solidifying team morale.
Languages: English, Spanish
A Vision Point / Sollah release