Mad About Customer Service
CUSTOMER SERVICE | a CRM Release
Program length: 15:00

In this program, an all-too-familiar story unfolds. Sharyn, Rick and baby Toby have flown half way across the country to attend a wedding the following day. When they arrive at the luggage carousel, Sharyn and Rick have a tired baby and frayed nerves but NO bags.

Michelle is the customer service representative who has the task of handling the problem - a tough job. Michelle wants to do the right thing. She’s enthusiastic and committed to her job. However when Michelle’s good intentions are misinterpreted, the situation escalates from bad to worse – everything from threats to bad language.

As Michelle masters some very valuable skills, she discovers that how she manages the situation is just as important as whether she actually solves the customer’s problem.

While watching Mad About Customer Service, viewers learn about:

  • Why Process is more important than Outcome
  • The Flag, Purpose and Permission technique
  • The world famous Pumpkin Method for handling abusive language
  • How to take responsibility and go the extra mile

Languages: English

Purchase Now!

DVD, USB*, ONLINE & Support Materials
Purchase $745.00
Purchase $745.00


If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available through Online Business Learning, our streaming subscription platform which offers over 2000 premium streaming and eLearning courses, 24/7, for a low monthly price. READ MORE about it, or call at 1-800-408-5657 us to set up a FREE 30 DAY TRIAL today!

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.
FLEXIBLE, PORTABLE

ONLINE TRAINING

Have access to over 2000 Premium Training Programs with our Online Subscription Service. Or choose one program with our Single License Option.

The choice is yours.

WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
Mad About Customer Service
reviewed by 0 people
Want to review? Login or Join Now

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on Media-Partners.com

Join Media Partners

Do you want FREE shipping, full-length
online previews, and a whole lot more...


JOIN FOR FREE