Point of Impact

Languages Available: English

Length: 14:00

Point of Impact! This is a straight-to-the-point, front-line customer service training video. It focuses on the true point of impact for an organization: that point where the customer actually comes into contact with the organization. This can be a cash register, a telephone, a reception desk, or even a web page—anywhere the customer makes a decision about the organization!

The key to serving those customers, as demonstrated in Point of Impact, begins with having an A-C-E up your sleeve. A-C-E stands for the three basics of customer service: Attitude, Communication, and Effort. Each of these basics is demonstrated thoroughly in this humorous and fast-paced video. It has a variety of locations including a restaurant, a bank, a clothing store, a hospital, and a retail sports store.

• 1 Point of Impact video
• 1 Leader's Guide