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Tell people what they're doing right
That good feeling will get passed on to your customers.
Help employees find solutions for customers
Take the time to help employees work within policy to solve customer problems.
Focus on people, rather than numbers
When employees feel that you care about them, they're far more motivated to care about your customers.
Empower people to do their jobs
Employees will feel that they have the responsibility and the power to solve customer problems themselves.
Turn mistakes into opportunities for growth
Dealing with mistakes privately is a perfect opportunity for individualized training.

So HELP Me video - Supervisor Edition

Languages Available: English, Spanish

Length: 18:00

The So HELP Me training video asks the question...How do supervisors effect customer service?

We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.

So HELP Me - Supervisor Edition, takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers, resulting in loyal and satisfied patrons.

Read about the Employee Version. Purchased together it makes a powerful training package for your entire team.

Purchase Package Includes

1 So HELP Me training DVD - Supervisory Edition
1 So HELP Me training video 28 page Leader's Guide with reproducible handouts
PowerPoint Presentation

Also available in an Employee Edition, the video shows frontline service workers how to realistically solve customer problems in ways that will retain and build customer loyalty. It's a great compliment to the Supervisor Edition and combo pricing is available when you purchase both videos.

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9 out of 10 people thought the following review was helpful:

John Shoupe(John Shoupe Training & Development Inc.)
I liked the key learning points of the video. If the facilitators guide contains exercises I can give a group in a classroom to reinforce the learning points it will be great. Video might be a little short. Maybe two scenarios for each learning point might be more useful. I hope the DVD is by "chapters" so its easy to stop and start and even rearrange the scenarios. I'm going to purchase both the supervisor and employee editions but it might be more useful if they were combined. I'm getting lots of organizations that want to train intact work groups, supervisors with their employees, and one DVD blending the supervisor and employee material would be useful.

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