The Guest 2nd Edition

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Suggested Uses:	External and internal customer service training workshops, kick-off meetings, sales meetings, meeting openers
Business Needs:	Improving the level of customer service to positively impact the bottom line by creating a loyal customer base; improving internal customer service and communication among work teams to improve productivity
Training Needs:	Customer service awareness (external and internal)
Audience:	All employees

The Guest is a must-see training video for any employee who works with customers. It's filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service. The entertaining way in which the customer service message is delivered within the video will keep the attention of employees in any type of business. As a matter of fact, the 14-minute video is so engaging you may find yourself wishing Ken took you to one more customer service venue before finishing his breakfast...

The Guest 2E

The host of this fun and memorable customer service program, Ken, shows employees that they already know what it means to provide excellent service. The Guest uses humor and classic service scenes to illustrate what all customers want: to be treated as a guest. The Guest is entertaining and works for any employee in any service industry.

PROS
• Wonderful humor in everyday customer service scenarios makes this a fun and memorable program.
• The five-step service process is easy to remember and apply at work because it's something most of us do when we have guests in our home.

CONS
• The film discusses the importance of internal customer service but doesn't fully explore how to apply the five service steps to internal customer service.

The Guest 2E

  reviewed by 20 people     Want to review? Login or Join Now

5 out of 6 people thought the following review was helpful:

   Sabira Staplefotth(General Manager, Easy Stands)
Brilliant film, as was the first edition. Does everything in a training video, excellent content, easy to understand, training points clearly covered, great acting and good production. Recommend it thoroughly. Glad the humour is not like some other overpriced training videos which lack cultural sensitivity in the crass humour. Thank you Media Partners. Wonderful work. Do give us more.

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1 out of 1 people thought the following review was helpful:

   Jon Grannis(ITAGroup, Inc. - Integration Strategist)
A light-hearted approach to very serious customer service issues. The Guest (1E) video is an easy-to-facilitate program that keeps the participant engaged and active during the training session.

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   Rosemary Harrison(Owner - A&G Strategies)
We have rented The Guest (1E) video and used it for customer service workshops. It is great in that it reviews the points we have been making and reinforces them with humor. Even the toughest crowds we have had laughed and became much more engaged after watching this video. We really enjoy it and find it a valuable tool.

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3 out of 3 people thought the following review was helpful:

   Viren Parekh(Emergic)
Customer comes first. Very good insight into the customer service issues. Flow of the program is very good. The Guest (1E) video will be more useful if more real examples are given. Thanks - Viren

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1 out of 1 people thought the following review was helpful:

   Petula McIntosh(Stewart Title)
Excellent! The Guest (1E) video held my attention. It illustrated the value of seeing our customers as guests. Point well taken, message received.

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   Karen Hanson(SEI LLC)
This is a great training tool. The Guest (1E) video is a funny, entertaining and thought-provoking video sure to engage any audience. It is customer service oriented and general enough to use in almost any training situation. The Guest video exaggerates bad customer service and how it affects who we want to do our business with. I would recommend this training video to anyone looking for an easy to understand lesson about providing excellent customer service.

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   Shannon Hays(Willamette Dental)
I used to show The Guest (1E) video when I trained in a very busy retail store, and it made a great impact on how we as an organization serviced our customers. The message is clear and makes a large impact on the importance of customer retension, and clearly demonstrates five key points to make that happen. I think that it is the perfect length of time (16 minutes) to show in a staff meeting, and the contents are the most important part. Even though the video is slightly older, the message is just as important today as it was a couple of years ago.

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   Mark Johnson(Training Coordinator, Victoria, BC)
I liked that The Guest (1E) video was interesting and really drove home some key points. It works very well with The Difficult Guest video.

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   Russell Williams(Dunn-Edwards.net, Los Angeles, CA)
The situations in "The Guest" (1E) are believable and actors are good. At times, our employees have a difficult time relating to a different industry, or the varying volume of customers when they're new to our work environment. The waitress in this video did an excellent job of multi-tasking and keeping her cool. If I could find people like that in real life, I would hire them myself.

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   Brady Wright(Training Manager, MoneyTree)
The Guest (1E) video is a clear winner. I've used and seen the excellent results of this video in two separate companies. It was the first program supplement priority I identified when designing our new Customer Service training program, and we show it to every group of new team members. I can't imagine a presentation that would give more value for the training dollar.

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   Jennifer Durr(Dahlmann Campus Inn, Ann Arbor, MI)
Very engaging and easy to follow. This video (2E) takes a common sense approach to providing great customer service. This information is highly accessable to employees, and can be utilized in a variety of industries. My only suggestion would be for the video to devote greater time to the concept of treating employees and coworkers as "internal guests".

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