- The Guest training video shows how to treat customers as guests... It's as simple as:
- Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
The Guest video
A MEDIA PARTNERS release
Languages: English, Spanish, Portuguese, Dutch, French Canadian, Cantonese, Japanese
Length: 14:00
The Guest training video package is one of the best and most sought after customer service videos available, and for good reason.
The Guest's simple message has changed the way thousands of corporations view their customers...Treat your customers as you would a guest in your home.
No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest?
The Guest uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know.
Purchase Package Includes
- 1 The Guest video
- 1 The Guest Leader's Guide
- 10 The Guest Pocket Cards
| Suggested Uses: | External and internal customer service training workshops, kick-off meetings, sales meetings, meeting openers |
| Business Needs: | Improving the level of customer service to positively impact the bottom line by creating a loyal customer base; improving internal customer service and communication among work teams to improve productivity |
| Training Needs: | Customer service awareness (external and internal) |
| Audience: | All employees |
The Guest is a must-see training video for any employee who works with customers. It's filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service. The entertaining way in which the customer service message is delivered within the video will keep the attention of employees in any type of business. As a matter of fact, the 14-minute video is so engaging you may find yourself wishing Ken took you to one more customer service venue before finishing his breakfast...
The host of this fun and memorable customer service program, Ken, shows employees that they already know what it means to provide excellent service. The Guest uses humor and classic service scenes to illustrate what all customers want: to be treated as a guest. The Guest is entertaining and works for any employee in any service industry.
- PROS
- Wonderful humor in everyday customer service scenarios makes this a fun and memorable program.
- The five-step service process is easy to remember and apply at work because it's something most of us do when we have guests in our home.
- CONS
- The film discusses the importance of internal customer service but doesn't fully explore how to apply the five service steps to internal customer service.
reviewed by 18 people
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5 out of 6 people thought the following review was helpful:
Brady Wright(Training Manager - Moneytree Inc.Training Manage)
The Guest video is a clear winner. I've used and seen the excellent results of this video in two separate companies. It was the first program supplement priority I identified when designing our new Customer Service training program, and we show it to every group of new team members. I can't imagine a presentation that would give more value for the training dollar.
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1 out of 1 people thought the following review was helpful:
Jon Grannis(ITAGroup, Inc. - Integration Strategist)
A light-hearted approach to very serious customer service issues. The Guest video is an easy-to-facilitate program that keeps the participant
engaged and active during the training session.
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Rosemary Harrison(Owner - A&G Strategies)
We have rented The Guest video and used it for customer service workshops. It is great in that it reviews the points we have been making and reinforces them with humor. Even the toughest crowds we have had laughed and became much more engaged after watching this video. We really enjoy it and find it a valuable tool.
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3 out of 3 people thought the following review was helpful:
Viren Parekh(Emergic)
Customer comes first. Very good insight into the customer service issues. Flow of the program is very good. The Guest video will be more useful if more real examples are given.
Thanks - Viren
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1 out of 1 people thought the following review was helpful:
Petula McIntosh(Stewart Title)
Excellent! The Guest video held my attention. It illustrated the value of seeing our customers as guests. Point well taken, message received.
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Karen Hanson(SEI LLC)
This is a great training tool. The Guest video is a funny, entertaining and thought-provoking video sure to engage any audience. It is customer service oriented and general enough to use in almost any training situation. The Guest video exaggerates bad customer service and how it affects who we want to do our business with. I would recommend this training video to anyone looking for an easy to understand lesson about providing excellent customer service.
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Shannon Hays(Willamette Dental)
I used to show The Guest video when I trained in a very busy retail store, and it made a great impact on how we as an organization serviced our customers. The message is clear and makes a large impact on the importance of customer retension, and clearly demonstrates five key points to make that happen.
I think that it is the perfect length of time (16 minutes) to show in a staff meeting, and the contents are the most important part. Even though the video is slightly older, the message is just as important today as it was a couple of years ago.
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Mark Johnson(Training Coordinator, Victoria, BC)
I liked that it was interesting and really drove home some key points. It works very well with The Difficult Guest video.
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Russell Williams(Dunn-Edwards.net, Los Angeles, CA)
The situations in "The Guest" are believable and actors are good. At times, our employees have a difficult time relating to a different industry, or the varying volume of customers when they're new to our work environment. The waitress in this video did an excellent job of multi-tasking and keeping her cool. If I could find people like that in real life, I would hire them myself.
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