What Do You Say? video

A MEDIA PARTNERS release

Languages: English, Spanish
Length: 22:00

When it comes to customer service challenges...the first few seconds and your first few words determine your success or failure.

Fast paced, energetic and loaded with excitement...the What do you Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

Delivering up another large dose of fun...the What do you Say? Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning.

A powerful tool that no employee should be without... the What do you Say? Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.

What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.

Purchase Package Includes

1 What do you Say? video
1 -30 Page Manager's Guide
1 What do you Say? Customer Comment Program
1 What do you Say? Card Game with Service Bucks
10 What do you Say? Employee Handbooks
10 What do you Say? Pocket Cards

Synopsis
Trainer's Review
Customer Reviews

Suggested Uses:	Customer service training workshops, staff meetings, sales meetings, kick-off meetings, meeting openers, customer service refresher training
Business Needs:	Improving the level of customer service to positively impact the bottom line by focusing on the dialogue between employees and their guests and creating a more satisfied customer base; increasing customer loyalty by handling customer service challenges more effectively and professionally; customer recovery
Training Needs:	Customer recovery training, handling awkward or difficult customer situations, and basic customer service training
Audience:	All front-line employees and their managers

If you think there isn't room for another customer service training video in your company's training library, think again. The What Do You Say? video is a unique, creative and fun training program that delivers high-impact learning. Whether it's a standalone customer service training program or an addition to customer service training your organization already offers, you can't go wrong. Because when customer situations go smoothly, offering great customer service is easy. But, it's those awkward, intimidating or just plain tough customer situations that can make even the most experienced front-line employee search for the right words to say. Because this training program provides the first few words for dozens of realistic customer interactions, I think What Do You Say? is a must-have for any organization that serves customers. Your employees will thank you...

Most customer service programs give you a process or help learners understand the concept of providing excellent service. What Do You Say? goes one step further. What Do You Say? actually addresses awkward, sticky, even difficult service scenarios. Presented from a customer's perspective, What Do You Say? will reinforce your service standards and enhance any customer service training you currently provide by offering employees the right words to say so they'll have the sense of how to handle similar situations. What Do You Say? is a flexible and unique training program that provides the first words for dozens of realistic customer interactions.

Goes beyond customer service awareness training by offering specific, practical key words and phrases that employees can immediately apply on the job.
Viewers will be drawn in because they can so easily relate to the realistic customer scenarios.
The accompanying game is a highly entertaining way to reinforce the learning.

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3 out of 4 people thought the following review was helpful:

Alma Moore, ACS(Opperations Coordinator, Georgia Department of Labor)
WHAT DO YOU SAY? IS ONE OF THE BEST PRODUCTIONS FOR FRONT LINE CUSTOMER SERVICE TRAINING!!! I received the package and to say the least 'it is full of great stuff'!!! We are so appreciative of Media Partners making this hot off the press training video available to us. Oh...the feedback... this is a great production. The narrator was pleasant, clear, concise and held the audience attention. The customer service reps depicted real life situations. They were quite diverse in appearance, speech and resolution to not so pleasant customers but all were very professional. I like the design of the video tape cover, handbook and pocket card. What do you Say? will be an asset to anyone's training library. Again, thank you for the opportunity to add this program to our training library!