Who Sold You This Then?

Languages Available: English, Spanish

Length: 20:00

Good customer service can be the difference between an excellent day and a horrible one, for the customer. This program illuminates the role of the customer service provider with a combination of realism and humor.

Charlie, our neighborhood repairman, has some dark days as a disgruntled customer service provider until he realizes his role is to fix problems not make existing ones worse. In one entertaining scene after another, Charlie never lets us forget the impact customer service has on business.

• 1 video
• 1 PowerPoint presentation
• 1 Leader's guide