Gateways to Inclusion: Turning Tense Moments into Productive Conversations
Program length: 17:00

Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a new diversity and inclusion training program from SunShower Learning. Featuring Sondra Thiederman, one of the nation’s leading experts on workplace diversity, bias reduction, and cross-cultural business, Gateways to Inclusion shows how painful and disruptive diversity disasters can be, and offers simple tools to help your people turn these uncomfortable situations into productive conversations.

In today's diverse workplace, tense moments occur. When you hear something offensive, when you’ve said something wrong, when something you say has been taken out of context... these situations can lead to hurt feelings, embarrassment, anger, resentment, and much more. But these difficult encounters don’t have to remain difficult. If handled properly, these uncomfortable situations can be transformed into “gateways” that lead to better working relationships and increased understanding. Dr. Thiederman explains that opening such a gateway to conversation—and holding it open, rather than slamming it shut in fear or anger—has immeasurable benefits.

Gateways to Inclusion: Turning Tense Moments into Productive Conversations takes viewers through a series of vignettes through which your team will learn:

  • How to manage the emotions that can arise in the face of diversity-related tension
  • How to set productive goals for various types of gateway conversations
  • Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately)
  • How to communicate in a way that demonstrates respect and encourages further conversation

Gateways to Inclusion is a flexible package that can be used in short or long training sessions. The program can stand alone; or, if you wish, it can be easily integrated into your existing diversity and inclusion curriculum. In addition to the main workshop, the package includes a 45-minute Refresher Workshop to solidify the program's skills and provide more opportunity for practice. It includes a bonus 4-minute video scenario for discussion.


Languages: English

 

A Sun Shower release

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