Hospitality and Restaurants
Meet Donna, our Hospitality & Restaurants Specialist.Donna Amaroso
Leisure & Hospitality, Restaurants
Transportation, Computers & ElectronicsTelecommunications, Media, Chemicals
Automotive & Transportation
Direct Line: 800.817.3964
E-mail: donna@media-partners.com
Hi! My name is Donna and it’s my pleasure to welcome you to the Hospitality & Restaurants page!
I was born and raised in the east coast, and I currently make my home just outside of Philadelphia, PA. I've been working with business-training film industry for over 20 years now. Being a part of the Media Partners team has been wonderful.
It's a lot of hard work to create relaxing, fun-filled, adventurous getaways and experiences for guests. The part I play in the Hospitality & Restaurant Industries is helping organizations like yours discover top-notch resources and training options that will help propel your team and your business toward excellence.
If you have any questions about the films you see here or any other learning experiences we have to offer, please feel free to call me or send me an e-mail me at donna@media-partners.com. I look forward to hearing from you!
My Favorite Videos
What's Your Pickle?
What's your Pickle? stars Give 'em a Pickle's energetic host, Bob Farrell. This time he's on a road trip in search of inspiring pickle stories in this fun-filled customer service video. Bob uses stories from real-life companies just like you to reinforce the Pickle Philosophy.
Let's Get Honest: A Sexual Harassment Training Package
When it comes to Sexual Harassment, most films out there are either outdated or dull. Let's Get Honest combines current scenarios with humorous and memorable characters that make you think twice before you act.
The Difficult Guest video
Making your customers feel welcomed when they are dissatisfied can be a tricky issue. The Difficult Guest video teaches how to turn this uncomfortable situation into a friendly and helpful solution!
Keeping the Good Ones video
Learn to lead your people with style, not to mention keep those fantastic employees you already have content! The topic of the Keeping The Good Ones video deals with managing the employee, as well as employee retention issues.
Give em the PICKLE!
Bob Farrell delivers short, humorous stories on customer service. These are common-sense situations that everyone can relate to, but they speak particularly well to those in the service industries.
Five Star Teamwork video
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service both internal and face to face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
So HELP Me video - Employee Edition
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
So HELP Me video - Supervisor Edition
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
The Guest 2nd Edition
Another great hit for the service industries. In a lot of cases the concept of a "guest" isn't JUST a clever metaphor! The Guest video features important tips on how to make your customer feel welcomed.
FiSH! Video
Considered one of the best selling training videos ever, the FiSH! video has been called an antidote to cynicism, and can be used for every issue that faces businesses today!- What You Should Know:
- Four memorable training points makes the content easy to integrate
- Fun, fast paced concept will keep the attention of viewers
- Perfect for reinvigorating employees and teams that needs a little “boost”
Harassment Is - Hospitality Version
Raise awareness regarding the issue of Harassment in the workplace, and explain the dos and don'ts of creating a respectful work environment for everyone in your business.Featured Topics for the Month
Ethics - Good People Bad Choices
Harassment Prevention/Awareness - Let's Get Honest and He Said She Said
For additional information, please contact me, Donna Amaroso, at donna@media-partners.com or by calling 800-817-3964.
MEDIA PARTNERS | 911 Western Avenue | Suite 306 | Seattle, WA 98104 | 800-408-5657 | fax: 206-682-6929