- Inside Information's Key Learning Points...
- What internal customer service is and why it is important
- Meeting internal customer needs
- Communicating with internal customers
- Giving personal support
Inside Information
Languages: English
Length: 20:00
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Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. This new release from Video Arts demonstrates how employees can develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.
Inside information is ideal for those who want to break down unproductive personal barriers ('silos') in their organizations and build productive working relationships with people from different departments.
Purchase Package Includes
- 1 DVD
- DVD Extras
- Course leader's guide
- Delegate worksheets on disk
- Powerpoint slides on disk
- Self-study workbook on disk
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A VA (m) title
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