- The Customer is Always Dwight Key Learning Points...
- Identify internal and external customers
- Find out their needs
- Deliver 100% quality down-the-line
- The process should be as good as the product or service
The Customer is Always Dwight
Languages: English
Length: 21:00
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What is process management? It is an approach that recognizes that everything a business does is a process that is made up of a chain of people. If one person in the chain isn't giving their all, then the process doesn't reach its maximum potential.
Dwight( Andrew Sachs) uses good and bad examples of Process Management to demonstrate the type of excellent internal customer service that uncomplicates work processes and leads to increased productivity.
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