Difficult People and Situations Series
Program length: 65:00
30 brand new programs added to the Cutting Edge Communication Comedy Series for 2016. Now choose from 80 hilarious and effective training programs that will boost learner engagement and productivity.

The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this leadership skill straining will equip organizations with the tools required to handle any difficult scenario while growing successful, problem-solving teams.

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Leadership Sins – 22 Minutes

Leadership requires awareness, open communication and the ability to empower others.

Key learning points:

  • Open communication and listening
  • Giving feedback and managing upwards
  • Supervising to empower and motivate
  • Career goal discussions

Personality Clash – 14 Minutes

Learn how to open discussion where feedback is welcomed and differences open for discussion in order to build effective working relationships.

Key learning points:

  • Diversity and different work styles
  • Giving and receiving feedback
  • Resolving conflict
  • Open communication

Damage Control – 14 Minutes

Learn what to do when faced with an angry customer, a quality problem and a team who must learn from mistakes.

Key learning points:

  • Listen and apologize
  • Offer effective solution
  • Solve problem without blame
  • Continuous improvement for team

Bullying and Harassment – 15 Minutes

Bullying, harassment and especially sexual harassment is unacceptable in any workplace.

Key learning points:

  • Identify bullying behaviors
  • Recognize sexual harassment early
  • Discuss actions and consequences
  • Discuss prevention strategies

Skills for everyone in your team!

Dramatized case studies to help people manage difficult work situations, communicate effectively and create a positive team culture.


Languages: English

 

A 7 Dimensions release

Purchase Now!

DVD, USB, ONLINE & Support Materials
Series Purchase $1,628.00
Leadership Sins Purchase $495.00
Personality Clash Purchase $495.00
Damage Control Purchase $495.00
Bullying and Harassment Purchase $495.00

This program is available through Online Business Learning, our streaming subscription platform which offers over 2000 premium streaming and eLearning courses, 24/7, for a low monthly price. READ MORE about it, or call at 1-800-408-5657 us to set up a FREE 30 DAY TRIAL today!

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