- Participants will learn the five EI competencies:
- Self-Awareness - if we don't know ourselves, how can we understand others?
- Self-Regulation - checking our emotions and managing them.
- Self-Motivation - directing emotion towards a purpose.
- Empathy - understanding and seeing from another person's perspective.
- Effective Relationships - interacting and managing relationships.
Emotional Intelligence
Languages: English, Spanish
Length: 25:00
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Today there is a growing body of science in the field of Emotional Intelligence (EI), indicating that proper understanding and use of emotions can help us be more effective workers and better communicators.
Emotional Intelligence training video provides an excellent overview of this topic and includes commentary from emotional intelligence experts Daniel Goleman, Peter Salovey and others.
Learners see organizations such as Kaiser Permanente, State Street Bank and Nichols Aluminum where training in emotional intelligence is being used to help employees create better, more productive working relationships. Through interviews with various employees, participants will see how emotional intelligence competencies can be combined with other knowledge and technical capabilities to increase one's overall effectiveness and productivity on the job.
Purchase Package Includes
- Emotional Intelligence Main Program and separate Discussion Segments
- Leader's Guide
- PowerPoint presentation on CD-ROM
- 10 Participant Workbooks with EI Quiz
- 10 Reminder Cards
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Produced by CRM Learning
MEDIA PARTNERS | 911 Western Avenue | Suite 306 | Seattle, WA 98104 | 800-408-5657 | fax: 206-682-6929