Leading Engagement with Howard Schultz
Program length: 5:02

Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. In a NY Times’ interview, he said HR is the most important function when setting up the kind of culture and values that are going to endure.

Schultz also believes leaders should take responsibility for their failures as well as be willing to show their vulnerability. He says many leaders make the mistake of believing they have to be in total control, and can never show a weakness: “One of the underlying strengths of a great leader and a great C.E.O. - not all the time but when appropriate - is to demonstrate vulnerability, because that will bring people closer to you and show people the human side of you.”

 

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