FEDERAL GOVERNMENT SALE


Save big on Media Partners, CRM Learning and Vivid Edge titles.

10% off the first program, then
25% off each additional program
Offer ends 9/30/17.

Federal Government Customers…

From now through September 30th, 2017, you can save on ALL Media Partners, CRM Learning and Vivid Edge titles.

Get 10% off the first program, then 25% off each additional program.  There is no limit!

Sale applies to DVD and USB-key purchases only and does not include books or other ancillaries. It cannot be combined with any other discount or special offer.

Discount code required for online ordering.  To get the code, please use live chat or call us at (800) 408-5657.

Below is a complete list of eligible titles:

Give em the PICKLE!

A Media Partners Release

This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

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MANAGER MOMENTS: Interviewing and Termination Do's and Don'ts

A Media Partners Release

Whether the goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of brand new programs this designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.

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The Abilene Paradox

A CRM Release

All-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to.

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The Practical Coach 2

A Media Partners Release

The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times; When you observe GOOD work, POOR work, and a DEAD END road.

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A Peacock in the Land of Penguins

A CRM Release

A Peacock in the Land of Penguins is a fun, award winning animated training video which covers diversity, communication, team building and empowerment. 

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MANAGER MOMENTS: How To Excel in Tricky Situations

A Media Partners Release

As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly.  If you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you simply need some tools to better manage your time, this video series offers quick, practical tips to help you handle these “moments” in your day.

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It's a Dog's World

A CRM Release

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video provides great lessons on patient satisfaction.

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Let's Get Honest & He Said She Said: A Sexual Harassment Training Package

A Media Partners Release

A bold new approach to sexual harassment training that addresses the sexually charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.

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The Right Words at the Right Time... Customer Service Recovery for Healthcare

A Media Partners Release

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members who may not be at their best, it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.

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He Said, She Said

A Media Partners Release

It would be hard to find a program more realistic in its examples and more probing of our preconceptions regarding what is and is not sexual harasment than He Said, She Said. Fully interactive, the sexual harassment training offers a wide range of industry settings and training modes.

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A Leader's Guide to Delegating

A CRM Release

What's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.

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The Guest, 2nd Edition Video

A Media Partners Release

What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.

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In This Together video

A Media Partners Release

Through the lens of real situations, this sexual harassment video training addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.

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Groupthink

A CRM Release

Centered around the story of the Space Shuttle Challenger, this award winning film explores the phenomenon that occurs when a group of people seek unanimous agreement, in spite of differing opinions and facts.

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Painless Performance Improvement

A Media Partners Release

Are you looking for a simple, yet proven technique to help employees improve their performance without  drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.

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Accountability That Works!

A CRM Release

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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Mad About Customer Service

A CRM Release

Shows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.

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The Difficult Guest

A Media Partners Release

This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.

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Keeping the Good Ones Video

A Media Partners Release

This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.

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Respectful Workplace Basics Set

A CRM Release

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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Positive Discipline

A CRM Release

Positive Discipline provides managers with a straight-forward 5-step process for resolving tough performance problems in a win-win manner.

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Respectful Workplace: It Starts With You

A CRM Release

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Ordinary People, Extraordinary Results

A CRM Release

Who motivates your leaders to motivate others? You do…here’s how! Your leaders will gain insight into the little things they can do to make big change happen.

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Complete Respectful Workplace Set

A CRM Release

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.

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The Front of the Class

A Media Partners Release

The Front of the Class video is a touching management training film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.

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Compliance Bundle

A Media Partners Release

Three of our best selling compliance videos have been bundled together to save you 20% off the individual purchase prices! Let's Get Honest, In This Together and Moment of Truth address a variety of issues from Sexual Harassment to ethical dilemmas. All 3 create a powerful training package sure to enhance your compliance training curriculum.

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Communication Counts: Speaking and Listening for Results

A CRM Release

How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.

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How to Connect in Business in 90 Seconds or Less

A Media Partners Release

Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.

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The Leadership Pickles

A Media Partners Release

Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can model the pickle philosophy for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."

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The Accountability Toolkit

A CRM Release

What happens where there is a lack of accountability? Non-performers thrive while the diligent staff picks up the slack. The stress level rises and communication drops. It doesn't have to be this way. This Toolkit contains 38 unique video clips that illustrate what accountability means. Set in a variety of workplace environments, it's ideal for all industries.

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Working With You is Killing Me

A CRM Release

From chronic complainers to idea stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day -- and your life! Let this training help employees stay sane with several helpful tips.

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Moment of Truth Video

A Media Partners Release

Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting and provides employees with four practical questions they can apply to any ethical dilemma.

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Ethics 4 Everyone

A CRM Release

Ethics 4 Everyone covers many issues of corporate integrity and accountability -- from taking home a few office supplies, to insider trading, and more.

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Is Good Enough?

A Media Partners Release

Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of excellence.

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What's Your Pickle?

A Media Partners Release

This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.

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What Do You Say?

A Media Partners Release

The What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.

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Attitude Is Everything

A CRM Release

Shows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.

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General Hospitable

A CRM Release

We think this video is great! With customer service that is specific to the healthcare industry, this program has solid training and high entertainment value.

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Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work

A CRM Release

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work uses short vignettes to teach 4 keys to preventing bullying at work. A powerful tool for training on this important topic.

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Respectful Supervisor Set

A CRM Release

A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.

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Respectful Communicator: The Part You Play

A CRM Release

Go beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way you come across, and show people you value their input.

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Respectful Supervisor: Integrity and Inclusion

A CRM Release

Helps supervisors understand their role in ensuring that employees are treated with respect particularly when it comes to the way they treat employees and the behaviors they are modeling to their team.

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Can We Count on You?

A CRM Release

A common-sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. It provides a basic overview of what it takes to be seen as accountable, focusing on specific day-to-day workplace behaviors.

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5 Questions Every Leader Must Ask

A CRM Release

Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. According to this video, leadership doesn't have to be so stressful.

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Respectful Supervisor: Motivating and Retaining Employees

A CRM Release

Shows supervisors that you convey respect to employees when you take the time to communicate with them, and when you demonstrate that you know (at least a little) about who they are as people and what it takes to do their job.

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The Right Words at the Right Time...Customer Service Recovery for Business

A Media Partners Release

In business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!

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WE'RE IN THE BAND

A Media Partners Release

Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.

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It's OKAY to be the BOSS with Bruce Tulgan

A Media Partners Release

Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.

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The Right Words at the Right Time... Customer Service Recovery for Government

A Media Partners Release

In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers, employees will learn how to match the signals they send to the words they say.

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Pickle Bundle

A Media Partners Release

A trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.

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The Right Words at the Right Time... Customer Service Recovery for Leisure

A Media Partners Release

In the leisure & hospitality industry, when a guest is unhappy with the product or service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your leisure staff will learn how to use the right words at the right time.

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The Right Words at the Right Time... Customer Service Recovery for Retail

A Media Partners Release

In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests, your retail staff will learn how to use the right words at the right time.

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Customers With A Difference

A CRM Release

Language barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.

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The Clarity Imperative

A CRM Release

What makes a team, department or organization stand out? Typically, it's things like clarity of purpose, a strong culture and alignment around where the group is headed. This program provides a simple but powerful methodology for getting people "on the same page" so that this kind of clarity and cohesiveness can emerge.

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What to Do When Conflict Happens

A CRM Release

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to hone their conflict resolution skills.

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Emotional Intelligence

A CRM Release

We're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity.

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Not Everyone Gets a Trophy with Bruce Tulgan

A Media Partners Release

Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding Gen Y'ers in the workplace and provides a proven step-by-step guide to engaging, developing and retaining this young, high maintenance group of employees.

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ACTIONS Speak! Behavioral Interviewing with Dr. Paul Green

A Media Partners Release

Based on the time-tested truth that, "past actions predict future performance," this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.

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The Conflict Resolution Package

A Media Partners Release

This is a new combination packaging of 2 of our best-selling programs: The Unified Team and In This Together. Use this powerful training package to deal with the cause and cure of conflict within teams.

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The Practical Coach

A Media Partners Release

Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.

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Pygmalion Effect: Managing the Power of Expectations

A CRM Release

Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this engaging leadership program. Learn the four ways managers can communicate expectations to their work teams.

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Change and Innovation through Brainstorming

A Media Partners Release

Whether we pursue it, or it is forced upon us, change can make or break any business. The determining factor for success relies on the attitude of the employees challenged with adapting to the change and charged with finding new solutions. 

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Riding the Wave: Strategies for Change

A CRM Release

Help employees adjust their attitude, relax, and open their minds to the ocean of possibilities that change can bring while helping them to perceive problems not as threats but rather as opportunities for growth.

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Pigeon Holed in the Land of Penguins

A CRM Release

Learn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.

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The Unified Team

A Media Partners Release

Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their teams.  Ideal for team leaders, supervisors and managers.

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Taking Charge of Change

A CRM Release

Through learning to recognize and address the internal transitions associated with any change, individuals will be better able to guide themselves productively through organizational change. This change management training will help viewers on their way.

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Race Without a Finish Line

A CRM Release

"It could be better." When you hear these words from customers, your organization should spring into action and deliver what the customer needs.

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Tearing Down Walls

A CRM Release

Tearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.

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Everest

A CRM Release

This video is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. See how a blind man's quest to reach the summit was only possible through teamwork.

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Voices of Truth

A Media Partners Release

This beautiful new Media Partners meeting opener features engaging quotes from philosophers, historians, and world-famous leaders.

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Really Angry Customer

A CRM Release

Teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.

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The Art of Networking

A Media Partners Release

Ever wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.

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We're on the Same Team, Remember?

A CRM Release

The first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda.

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WAYMISH

A CRM Release

No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs.

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VIOLENCE: Reducing Your Risk

A Media Partners Release

This program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.

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VIOLENCE: The Risk From Within

A Media Partners Release

Trained professionals in violence awareness and self-defense give expert advice to help the learner recognize the signs that can lead to potentially violent situations.

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Sexual Harassment: A High Price to Pay

A Media Partners Release

This compelling 2-part video series weaves together the dramatic story of one sexual harassment case with expert interviews to create a captivating and memorable message.

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Magic Of We

A CRM Release

A riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.

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Nobody’s Listening

A CRM Release

This humorous video shows the chaos that erupts when a busy manager fails to listen. Fortunately, he gets a "do-over" and things improve.

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Remember Me

A CRM Release

One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

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Outbound Call

A CRM Release

You have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.

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Stress Is A Gift

A CRM Release

Depicts the Biosphere project where it was proven that trees need stress (wind) to grow strong and ultimately to survive. A great discussion starter!

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The Employee’s Guide to Customer Loyalty

A CRM Release

In today’s competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.

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I'll Be Back

A Media Partners Release

According to Bob Farrell, when you take care of the customer -- doing what ever it takes to make them happy -- they're sure to utter those three magic words..."I'll be back!"

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Leadership and the New Science

A CRM Release

Dr. Margaret Wheatley explains how to manage organizations where chaos prevails.

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Without Regard

Without Regard...to Race, Religion, Sex, National Origin, Age or Disability will help diminish the everyday stereotypes and assumptions about workplace diversity that are the basis for most discrimination claims.

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Good People, Bad Choices

This guide to workplace ethics and ethical decision-making provides an effective vehicle for discussion-based training. View situations where decisions center around business ethics topics including confidential information, gift giving, financial accountability, copyright infringement and more.

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Sexual Harassment: It's Not Enough to Know Better

Available as a series, or choose either Manager or Employee specific training to fullfil organization-wide sexual harassment education requirements. Includes timely information of sexual harassment issues that stem from email or internet misuse and also covers verbal, non-verbal and physical harassment. Series purchase includes a 5-minute sexual harassment meeting opener.

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Sexual Harassment: Awareness, Perception & Prevention…An Employee's Responsibility

Designed to fulfill an employee’s training requirement for sexual harassment education, this program focuses on building awareness of the various forms of sexual harassment, how these behaviors can be perceived as unwelcome and unlawful behavior, and what employees can do to prevent sexually suggestive behavior in the workplace. 

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Sexual Harassment: Awareness, Perception & Prevention…A Manager's Responsibility

Designed to fulfill a manager’s training requirement for sexual harassment education, this program focuses on the importance of zero tolerance, setting the right example, handling sexual harassment complaints, and responding with timely and thorough investigations.

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Calm Effectiveness: Excelling During Challenging Times

Calm Effectiveness captures the benefits of Dr. Robert Cooper’s groundbreaking approach that helps one tap into their hidden potential allowing. Viewers will learn to excel in a changing world. And they will do it with more energy, focus, and serenity.

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The Power of One

Benefit from The Power of One; a groundbreaking approach that unlocks hidden capacity to win in a changing world. With crystal-clear questions, uncommon wisdom, and proven solutions to work smarter, not harder – with more trust, initiative, integrity, and values.

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Breaking Through

Join Dr. Robert K. Cooper on a personal journey that will give you a new perspective on success. This inspirational program will help you learn more effective methods to close the gap between where you are and where you want to be.

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Priorities for Life Series

The six videos in this series can help you begin or end any meeting with a clear and compelling focus on what really matters in leadership and life. They are filled with practical guidance, motivational themes and helpful reminders.

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Once and For All: Resolving Performance Challenges

Motivate middle managers not to accept poor performance, but to do something proactive about it. Use this program to support existing organizational practices for progressive discipline. This program can also be instrumental in the proper development of new managers, supervisors and team leaders.

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After the Hire: Retaining Good Employees

Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.

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Time Challenged

A CRM Release

Time Challenged is a humorous, good-natured look at overcoming the challenges of time management. You'll find plenty of advice and organizational tips offered.

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Leadership and Self-Deception Workshop

A CRM Release

Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. It's also true that reducing self-deception may be the single most important step your organization can take toward increased productivity.

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Teamwork in Crisis: Miracle of Flight 232

A CRM Release

Teamwork in Crisis is the unforgettable story of the crash of United Airlines Flight 232 and how the unprecedented teamwork of all involved turned brought a miracle out of a tragedy.

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Patient Diversity: Beyond the Vital Signs

A CRM Release

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in this program.

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Dealing With Conflict - Healthcare Version

A CRM Release

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. The goal is to empower employees to work through conflict, with less dependence upon management.

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Leaders of Character: Leadership - The West Point Way

A CRM Release

West Point has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the military academy and then into some of the country's foremost private and government organizations where West Point graduates now work.

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Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Flight 232: The Power of Teamwork

A CRM Release

This special edited-version of the classic CRM Learning program, Teamwork in Crisis, tells the amazing story of United Airlines Flight 232. In less than ten minutes, the video shows how teams in the cockpit and on the ground resisted panic when the plane experienced potentially catastrophic mechanical failure...leading to an outcome far better than anyone would have predicted.

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Sound Of Service Meeting Opener and Closer

A CRM Release

A compelling compilation of words and images set to inspiring music regarding how to treat customers.

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Call of the Mummy

A CRM Release

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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Attitude Virus: Curing Negativity in the Workplace - Government Version

A CRM Release

Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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Team Building: What Makes a Good Team Player

A CRM Release

This is a very interesting program addressing the 4 primary team-member personality styles inherent to every workteam: the contributor, the collaborator, the communicator and the challenger.

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Discussing Performance

A CRM Release

For many managers and employees, performance reviews are nightmares to be avoided. Through a realistic scenario showing both sides of a performance discussion, this program explains how to make them painless, but effective, for everyone concerned.

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Attitude Virus: Curing Negativity in the Workplace

A CRM Release

One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.

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Speaking Effectively to One or One Thousand

A CRM Release

Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.

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Cliff's Customer Service Adventure Video

A CRM Release

This is a fun training video, designed specifically for young, front-line customer service employees. We follow host Cliff on his "quest for excellent customer service" in a variety of industries.

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The Other Side of the Window

A CRM Release

Spend the day with a hapless customer as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic.

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Managing Stress

A CRM Release

Job burn-out...Illness...Absenteeism...Conflict...Counter-productivity... Often, these problems can be traced to stresses in the workplace, in personal lives, or both. Although life will never be completely stress-free, we can control how we react to it.

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Make It Matter

A CRM Release

How would people describe you? Would they use words like "vital" or "significant" or "valuable"? If not, you may lack the presence you need for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.

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It's Time to Stop Software and Internet Piracy

A Media Partners Release

Covering very clearly what the law does and does not allow in the area of software and internet copyrighted material, and the consequences some companies may face in the case of an investigation.

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Good Company Training

A Media Partners Release

The Good Company training video is a motivational, musical meeting opener featuring famous folks at their first jobs. This fast-paced catchy music video is a fun-filled way to remind your employees that no matter where they are in their career, success happens one step at a time.

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Fun Is Good

A CRM Release

Is it possible to combine your passion with your everyday work and have fun in the process? Absolutely. In fact, finding and applying passion in our work is something we should all strive for. That's what Fun Is Good is all about.

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The Healthcare Toolkit, Volumes 1 & 2

A CRM Release

A complete "Toolkit" of healthcare training materials right at your fingertips. Adaptable to a variety of training settings.

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Communication in Healthcare

A CRM Release

Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...

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After All, You're The Supervisor!

A CRM Release

This comprehensive leadership training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.

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Stephen Covey's Lessons in Leadership

A CRM Release

The ethical character of an organization is established from top to bottom. In this four-part series, Dr. Stephen Covey uses real-world stories that reveal important truths regarding leadership, integrity, cooperation, and problem solving.

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A Grander Goal

A CRM Release

A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It’s a story of how one man’s unselfish character is providing direction for young unemployed men in Uganda.

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Journey To Discovery

A CRM Release

Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.

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A Better Way

A CRM Release

A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.

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Law of the Harvest

A CRM Release

Law of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.

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The Covey Leadership Library

A CRM Release

Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.

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I Know Just What You Mean

A CRM Release

I Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.

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Leading By Example

A CRM Release

Leading By Example illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, it teaches leaders to identify ways in which they can be more effective models.

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Mauritius

A CRM Release

Mauritius is a documentary style program and offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity.

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Max & Max

A CRM Release

Max & Max is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.

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Courageous Followers, Courageous Leaders

A CRM Release

As people at all levels become more responsible for taking initiatives to advance organizational goals, the concept of "follower" and "leader" must be redefined. Help shape and advance your team's goals and organization's vision.

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Communicating Non-Defensively

A CRM Release

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace. 

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Being Assertive

A CRM Release

Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.

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Dealing With Conflict

A CRM Release

Conflict shifts people's focus away from work and the basic goals of the team, department and organization. It negatively impacts productivity, morale and ultimately, results. Also available in a Healthcare Version.

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Meeting Robbers

A CRM Release

See how organizations can return their ROI on meetings by eliminating barriers to communication and productivity. Make sure every meeting moving forward is more productive than the last.

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Managing Diversity

A CRM Release

This provactive diversity management video addresses one of the most important issues of our day: how to overcome differences and tap into the limitless strength of a diverse workgroup.

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Time: The Next Dimension of Quality

A CRM Release

Rath & Strong’s John Guaspari and Edward Hay present a simple, but effective concept: don’t spend time on that which has no value in the eyes of the customer.

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Verbal Communication: The Power of Words

A CRM Release

The video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.

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Impressions Count: An Introduction to Workplace Etiquette and Communication

A CRM Release

This breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.

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Power of Listening

A CRM Release

Listening is a crucial component of communication, but few people do it well. This comprehensive program explains how people get distracted and offers tips on developing active listening skills.

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Tell Me A Story: A Powerful Way to Inspire Action

A CRM Release

This program illustrates how leaders can use storytelling to impact such things as: creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.

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When The Coach is You!

A CRM Release

By giving individuals a simple process for doing this, When the Coach is You! lets you leverage the practical knowledge that is buried in every employee. 

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