MANAGEMENT


Good management is the art of making problems so interesting that everyone wants to get to work to solve them.”  – Paul Hawken

 
 

Management Training Videos

MANAGER MOMENTS: Interviewing and Termination Do's and Don'ts

A Media Partners Release

Whether the goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of brand new programs this designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.

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The Practical Coach 2

A Media Partners Release

The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times; When you observe GOOD work, POOR work, and a DEAD END road.

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MANAGER MOMENTS: How To Excel in Tricky Situations

A Media Partners Release

As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly.  If you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you simply need some tools to better manage your time, this video series offers quick, practical tips to help you handle these “moments” in your day.

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FISH! Philosophy Video

The FISH! Philosophy is a powerful training solution for today’s forward-thinking organizations and the most adopted organizational training worldwide. Apply the four practices of FISH! and you’ll create a culture where people choose to bring their best to work.

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FISH! Business Solution

FISH! For Business is a proven and fun way to strengthen teamwork, improve customer service and increase employee retention.

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FISH! for Leaders

Be a powerful example, improve trust and communication, and bring out the best in your team. Enjoy Work. Build a Stronger Culture. Deliver Amazing Results.

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Groupthink

A CRM Release

Centered around the story of the Space Shuttle Challenger, this award winning film explores the phenomenon that occurs when a group of people seek unanimous agreement, in spite of differing opinions and facts.

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Painless Performance Improvement

A Media Partners Release

Are you looking for a simple, yet proven technique to help employees improve their performance without  drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.

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The Sid Story Training

We've always thought of this as one of the best coaching films around. This classic from Provant features Emmy Award winning actor Dennis Franz and speaks to the importance of positive reinforcement as a team motivator.

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Keeping the Good Ones video

A Media Partners Release

This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.

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Respectful Workplace Basics Series

A CRM Release

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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Leadership Feedback: What employees want to tell you...but don't!

Take a candid look at what employees truly think about their leaders and how that affects their work. Based on interviews with real employees, this honest and impactful program shows leaders how to generate the kind of employee feedback that really matters and helps them have a significant influence on employee productivity and commitment.

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Respectful Workplace: It Starts With You

A CRM Release

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Cutting Edge Communication Comedy Series

30 brand new shows added December 2015! A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

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Respectful Workplace Complete Series

A CRM Release

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. When employees are made to feel picked on, left out, or “invisible” (by their co-workers or their boss), they will not perform to their optimal level and the organization as a whole will suffer.

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The Front of the Class

A Media Partners Release

The Front of the Class video is a touching management training film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.

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The Leadership Pickles video

A Media Partners Release

Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can model the pickle philosophy for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."

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More Than a Gut Feeling IV

More Than a Gut Feeling IV is a brand new edition of the interviewing classic developed by Dr. Paul Green. The program focuses on removing gut feelings, stereotypes and biases out of the interview process and covers how to use past behaviors to predict future behavior.

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Moment of Truth Video

A Media Partners Release

Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting and provides employees with four practical questions they can apply to any ethical dilemma.

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Ethics 4 Everyone

A CRM Release

Ethics 4 Everyone covers many issues of corporate integrity and accountability -- from taking home a few office supplies, to insider trading, and more.

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Courage 2 Coach™

Let’s face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

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Respectful Workplace Supervisor Series

A CRM Release

Diversity and inclusion 2-part training series that teaches the day-to-day steps supervisors can take to help ensure their employees feel respected, valued and understand what it means to show respect to others everyday. Improve individual and team performance, and prevent harassment and discrimination.

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Respectful Communicator: The Part You Play

A CRM Release

Go beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way you come across, and show people you value their input.

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Respectful Supervisor: Integrity and Inclusion

A CRM Release

Helps supervisors understand their role in ensuring that employees are treated with respect particularly when it comes to the way they treat employees and the behaviors they are modeling to their team.

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5 Questions Every Leader Must Ask

A CRM Release

Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. According to this video, leadership doesn't have to be so stressful.

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Respectful Supervisor: Motivating and Retaining Employees

A CRM Release

Shows supervisors that you convey respect to employees when you take the time to communicate with them, and when you demonstrate that you know (at least a little) about who they are as people and what it takes to do their job.

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It's OKAY to be the BOSS with Bruce Tulgan

A Media Partners Release

Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.

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Diversity Made Simple for Managers

Demographics are becoming more racially and ethnically diverse every year. Add in a recent surge in legal protections for more groups of employees, the trend of an increasingly later retirement age and a rising number of women in the workplace, and the need for diversity and inclusion training has never been more vital to the success of business.

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The Employee Awareness Series

Motivate, Educate. Engage. Inspire. The Employee Awareness Series is an all-in-one talent management suite filled with 24 unique courses on Attitude, Behavior, Communication, Emotions, Safety & Health, Time Management and Workplace Essentials.

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Not Everyone Gets a Trophy with Bruce Tulgan

A Media Partners Release

Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding Gen Y'ers in the workplace and provides a proven step-by-step guide to engaging, developing and retaining this young, high maintenance group of employees.

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ACTIONS Speak! Behavioral Interviewing with Dr. Paul Green

A Media Partners Release

Based on the time-tested truth that, "past actions predict future performance," this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.

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FISH! Tales Series

Learn how to make The FISH! Philosophy thrive in your workplace. These short videos, each filmed at a different type of business, show how people like you used the philosophy to sustain positive change.

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The Practical Coach

A Media Partners Release

Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.

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Helping Hand Video

The Helping Hand is an award-winning manager training video starring John Cleese at his finest that will ensure that managers understand both the need for coaching and, more importantly, how to coach.

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Pygmalion Effect: Managing the Power of Expectations

A CRM Release

Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this engaging leadership program. Learn the four ways managers can communicate expectations to their work teams.

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Avoiding Litigation Landmines

This best-selling program addresses the nine most common mistakes that could result in costly employment law and wrongful termination litigation. Because of the increased frequency of litigation in the workplace, this is a must-see for your leadership.

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Peer Today, Boss Tomorrow™: Navigating Your Changing Role

Enable the newly promoted to capitalize on their full potential and minimize apprehensions as a result of advancement by applying the lessons exemplified in this thought-provoking training course.

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Pigeon Holed in the Land of Penguins

A CRM Release

Learn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.

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The Unified Team

A Media Partners Release

Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their teams.  Ideal for team leaders, supervisors and managers.

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Tearing Down Walls

A CRM Release

Tearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.

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Legal Interviewing: Asking the Right Questions

Make sure managers and supervisors involved in the hiring of employees are well versed in the legal aspects of the process, from recruitment to interviewing. Fresh for 2015, this training guides viewers on what is acceptable and what's not as it relates to staffing an organization.

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The "TAKEAWAY" for Managers™ Series

The "TAKEAWAY" for Managers™ Series gives managers and supervisors a basic foundation for legal compliance, in a straightforward and easy-to-remember way. Conversational and easy to use, the series covers Sexual Harassment, Diversity, Respect & Legal Compliance, Legal Interviewing, ADA, FMLA, and Discipline, Documentation & Termination.

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Discipline, Documentation, & Termination

The program explains what is meant by “progressive discipline” and shows how to administer it consistently and fairly, along with good documentation, to protect organizations and managers from legal liability.

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Jack Cade's Workplace Nightmares

Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.

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The S.T.O.P. Shop: Shrinkage Training and Orientation Program

Provides loss prevention training specifically for your retail sales associates.  The program covers employee theft as well as the many internal and external factors that affect shrinkage in retail.

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Insider Trading: It's Not Worth the Risk!

Understanding and preventing insider trading is imperative to running a successful and reputable company, and this training marks a step towards ensuring that every member of your staff is aware of the legal aspects when dealing with stocks and securities.

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Diversity Is...™

Ensure organizational alignment with diversity in the workplace. This thought-provoking, short video uses impactful imagery combined with music to boost awareness and reinforce the concept (and power) of diversity in the workplace.

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Integrity Is...™

Integrity means doing the right thing, for the right reasons, in the right way. Set the tone for respectful communication in the workplace with this impactful meeting opener on integrity and ethics.

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Sexual Harassment Is...™

A hostile workplace is often the byproduct of sexual harassment in the workplace. Make sure all members of your organization understand the importance of preventing harassment and a hostile work environment.

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New Generation SMART START™ Meetings

Any of these 15+ short, topic specific videos can be used to stimulate important, meaningful discussion, open or close out business meetings, or as a follow-up training course. Choose from employee training programs covering workplace diversity, change management, sexual harassment, resolving conflict or various other topics.

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Employment Law Is...™

Everyday managers make decisions. When those decisions concern employees, they have the potential to cost organizations time, money and productivity if not rooted in job-related information.

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Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action.

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Giving Managers Feedback

Managers need feedback to improve but they may not always like what they hear. Great managers seek feedback and are open to change. Make sure employees understand how to give managers feedback to help them improve.

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Legal Briefs™ Workplace Privacy: Does It Really Exist?

With questions about workplace privacy on the rise, managers need to understand the rules of effective, legal documentation and what to communicate to employees about organizational and individual privacy rights.

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Legal Briefs™ Substance Abuse: The Manager's Role in Creating & Maintaining a Drug-Free Workplace

Substance abuse can create serious problems in the workplace, but dealing with it incorrectly can trigger a lawsuit. Following the proper procedures when substance abuse is suspected is critical.

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Legal Briefs™ Workplace Violence: The Legal Role in Keep Your Workplace Safe

A single incident of workplace violence can create considerable harm—to the individuals involved, to the team, to the organization's reputation and to the bottom line. Managers need to know how to diffuse potentially threatening situations to keep the workplace safe.

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Legal Briefs™ The ADA: Tough Questions & Straight Answers

The complexities of the Americans with Disabilities Act mean the opportunity for risk is great. Uninformed decision making by managers can open the door for lost productivity, decreased trust and expensive lawsuits.

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Legal Briefs™ Recruiting & Hiring: A Manager's Guide to Staying Out of Court

Finding the right people is challenging, but recruiting and hiring decisions can be legal minefields for managers who don't understand where the boundaries lie.

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Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability

Although discipline and termination decisions are common areas of legal exposure, it is too often that managers don't have the proper training to handle these fundamental managerial responsibilities appropriately. The result can be expensive, time-consuming litigation.

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Courage to Coach™: A Common Sense Approach to Confronting Difficult Employee Performance Issues

Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. 

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Generations: M.E.E.T. for Respect in the Workplace™

Tackle the complexities of effectively working in and managing a multi-age workforce. This training helps both employers and employees to minimize generational conflict, promote respect and strengthen communication.

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It's the Law™: The Legal Side of Management

As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. It's the Law™ can help you put the legalities of management into perspective and keep your organization out of the courtroom.

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Just Be F.A.I.R.™: A Practical Approach to Diversity in the Workplace

Diversity can be defined as the unique characteristics of all of the various groups who make up your business environment, including customers, managers, employees, suppliers and other stakeholders. Managing diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization.

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The Right Side of the Line: Creating a Respectful and Harassment-Free Workplace

This training program will help employees and managers to be proactive in creating and fostering a respectful organizational culture rooted in honesty and integrity, enabling your company to flourish and prosper.

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Preventing Retaliation in the Workplace: Recognize, Respond, Resolve

Unlawful retaliation amongst employees is a growing form of discrimination which often results in costly litigation, damaged reputations for organizations, and ruined careers. Cultivate integrity and prevent retaliation with this program.

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Managing Generations: M.E.E.T. for Respect in the Workplace™ (Manager's Module)

With four generations now active in the workforce, leaders are faced with managing an array of misunderstandings, frustrations and conflicts that can put pressure on productivity. To be effective, leaders need a better grasp of how generational differences impact working relationships and how to manage appropriately for results.

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The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

Give your organization a competitive advantage in the battle to recruit, hire and maintain a stable, high-quality workforce. Evaluating candidates in three critical dimensions—capability, commitment and chemistry—is the key to gaining a clear, realistic picture of a job candidate.

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Nobody’s Listening

A CRM Release

This humorous video shows the chaos that erupts when a busy manager fails to listen. Fortunately, he gets a "do-over" and things improve.

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Everything You Always Wanted to Know About Management

Everything You Always Wanted to Know About Management is designed to equip your managers with the essential knowledge they need to get the results that your organization requires them to achieve.

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Leadership Through Communication

Retail management requires constant skillset sharpening. This in-depth leadership training will enhance and develop the following skills: paraphrasing, giving performance feedback, facilitating meetings, and conflict resolution.

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The Cuban Missile Crisis: A Case Study in Decision Making

As a company grows and expands, you will face difficult times. Often these challenges will require last minute, crucial, business altering decisions. But how will your team react under such times of pressure? Will they make the right choice or fail resulting in loss of income or worse?

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You'll Soon Get the Hang Of It

Sometimes trainers can use a little training too. That's why You'll Soon Get the Hang Of It goes beyond demonstration to present the theory and simple psychology behind the captivating training scenarios it presents. Hugh Laurie puts the training in its proper context so that it can be broken down into steps and implemented in any type of workplace.

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Would I Inspire Me?

Would I Inspire Me? is a leadership video that asks, 'what does it take to inspire a team?' It's not charisma. Rather, it's a set of leadership behaviors that provides motivation to employees and can be emulated.

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Once and For All: Resolving Performance Challenges

Motivate middle managers not to accept poor performance, but to do something proactive about it. Use this program to support existing organizational practices for progressive discipline. This program can also be instrumental in the proper development of new managers, supervisors and team leaders.

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After the Hire: Retaining Good Employees

Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.

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Building the Virtual Team: Communication across Cultural Diversity

Designed to stimulate lively discussion and effective learning, this team building training video is based on expert articles on creating a successful virtual team and effective communication. Maximize the virtual team benefit and demonstrate how to integrate modern technology and cross-cultural communication in business with this training program.

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Cross-Cultural Communication

Empower and equip employees with communication skills expected of successful multicultural organizations. This cross-cultural training program demonstrates how to read nonverbal business cues, how to get accurate information, and how to bridge differences.

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Cultural Awareness

The Cultural Awareness training video is essential for cross-cultural sensitivity training both for Americans and others and will foster cultural awareness and sensitivity while bridging differences through a balanced approach to diversity in the workplace.

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Handling a Sexual Harassment Investigation

The company's reputation, business relationships and financial security could depend on how a manager or supervisor handles a sexual harassment incident. Learn how to legally handle any and all sexual harassment claims.

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Preventing Sexual Harassment for Managers

The objective of MARCOM's Preventing Sexual Harassment for Managers and Supervisors Program is to examine behaviors and actions that can constitute sexual harassment and how to recognize sexual harassment in the workplace.

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What a Manager Should Say

Language matters. It can divide us or unite us. This short and to-the-point meeting opener can help managers choose positive words for positive results in the workplace.

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Whale Done! Video

We think this is one of the most engaging management training films to come around in years. Fun and inspirational, best selling author Ken Blanchard presents a proven approach -- used by the whale trainers of SeaWorld -- to teach managers and team leaders how to increase team members' productivity, encourage creativity and foster a strong sense of team unity and spirit.

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Adding Too Much Value

To the point, this eLearning video will help managers to elicit rational thinking, analysis and commitment on the part of employees to make any goal a success.

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Avoid Favoritism & Blind Spots

Marshall Goldsmith coaches Fortune 100 CEOs. Learn why he says leaders are most often blind to how they're playing favorites.

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Back-Time to What Matters Most with Stephen Covey

With the lessons presented in this video, viewers will discover proven strategies on how to prioritize and manage time to effectively steer themselves in the directions of both short and long-term goals.

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Ben & Jerry Innovation and Teams

Learn the secrets to attracting loyal team members and building successful and innovative teams from two of the world’s sweetest entrepreneurs, Ben Cohen & Jerry Greenfield, founders of the uber-successful Ben & Jerry’s Ice Cream. 

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Ben & Jerry, Social Conscience and a Sense of Humor in Business

Ben Cohen & Jerry Greenfield were two hippies who created an ice-cream empire in the unlikely cold-climate of Vermont. They learned they could create a business that would support its community, help the environment and empower employees.

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Bring Out Positive Attitude

Ever wonder what your team members are really thinking? What are their unwritten rules? What insights are they holding back from sharing? Do you have your own rules of engagement? Use this streaming program to help answer those questions.

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Confront Values with Marshall Goldsmith

People often have a different perception than we’d like them to see. With this inspiring video, viewers will understand exactly what it means to confront their own values to discover what is most important.

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Destructive Comments

Destructive comments undermine organizational initiatives by contradicting them and making them appear inauthentic. Empower employees with the ability to refrain from such costly behavior with this program.

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Henry Ford: Bringing it to the Masses

Henry Ford was a legendary entrepreneur. He had a dream of being able to make high quality and inexpensive cars that he could sell to everybody. Ford knew the key to making them affordable was to find a cost-effective way to mass produce them. Take a look back and learn from a pioneer in innovation. 

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Leading Engagement with Howard Schultz

Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.

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Leading Through High Stress with Polar Explorer Ernest Shackleton

How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.

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Marshall Goldsmith: Feedback

For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.

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Richard Branson: Risk & Leadership

Richard Branson has become an entrepreneurial sensation, but wouldn’t be if he was afraid of taking risks. Founder of the Virgin Group, a global conglomerate made up of over 400 companies, Branson is no stranger to competition. But being successful against the top airlines, top soda manufactures and bestselling record labels requires a visionary leader. This online training discloses a few of his secrets to success.

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Steve Case: Marketing Genius

Communicating effectively is the key to the success of any organization. Learn how by immersing himself in feedback from customers, colleagues and competitors helped Steve Case construct the foundation for the first mainstream internet service providers, America Online. 

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Team Building without Time Wasting

Time is arguably the most important commodity in the modern business climate. But how do teams remain productive without being slowed down by time-consuming, costly and continuous team building activities? Find out from Executive Leadership Coach, Marshall Goldsmith.

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The Benefit of Behavior Change

Renowned business coach and author Marshall Goldsmith has worked with successful people and unsuccessful people. But why would successful people want to change? Find out in this online training.

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The Unorganized Manager

John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques

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Solving Conflict: Training for Managers, Supervisors and Teams

Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.

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Balance Sheet Barrier 2013

The aim of this new release business finance training video is to enable managers to appreciate how key financial statements are calculated and how they are to be used.

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Ethics Made Simple

Workplace Ethics is a serious workplace issue. Not only do ethics involve laws and regulations that dramatically affect an organization’s future, but ethics can profoundly influence productivity, employee morale and an organization’s reputation.

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The Wisdom of Teams

Build a high performance team that can innovate and produce during times of change. Ensure productivity across ranks and prevent infighting and inertia from getting in the way with this high performance training program.

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Effective Leadership Skills with Marshall Goldsmith

This leadership video training program features Marshall Goldsmith and helps to develop the interpersonal skills of senior managers.

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Leading More With Less

Leading More With Less is about setting an outstanding example, demonstrating a strong work ethic and showing great enthusiasm for the job. Overall if your leaders set a high standard, your employees will follow their lead.

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Joel Barker Leadershift video

Using inspiring locations and vivid stories, Joel Barker's Leadershift motivates every leader, and aspiring leader, to develop the skills needed to lead his or her organization into the 21st century.

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Four Weeks In May

Learn lessons in coordinated teamwork and leadership from a successful Indianapolis 500 racing team and put their techniques to work in your organization.

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Chart Your Course: Set Sail for Team Success

Chart Your Course: Set Sail for Team Success focuses on teams and uses a sailing trip as a metaphor to help your employees work more cohesively and you'll see results.

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America3: The Power to Create Meeting Opener

The crew of America3 won the America's Cup by overcoming obstacles and focusing on teamwork, technology and talent. This is a meeting opener based on the full-length film.

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Would I Follow Me?

If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow Me? It's an interesting thought and a very entertaining video from Video Visions.

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Leaders of Character: Leadership - The West Point Way

A CRM Release

West Point has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the military academy and then into some of the country's foremost private and government organizations where West Point graduates now work.

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Time Management: A Productivity Plan

Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.

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So HELP Me video - Employee Edition

We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.

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Mixing Four Generations in the Workplace

Mixing Four Generations in the Workplace reduces workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating.

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Managing Four Generations in the Workplace

We are seeing for the first time in history, four different generations in the workplace, at the same time. Each has its own diverse expectations , but how do you blend them into one cohesive working unit? Author and host, Cam Marston, may have the answer you are seeking.

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Let's Face It: Harassment Training for Supervisors

A fresh new video addressing harassment in the workplace especially for managers and supervisors. Take a look at your diverse workplace and make sure that all the necessary steps are being taken to maintain a safe & productive work environment.

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Leadership: What's Trust Got To Do With It (2nd Ed.)

“For it is mutual trust, even more than mutual interest, that holds human associations together.”- H.L. Mencken. This 2nd edition of What's Trust Got To Do With It? will teach your leaders how to build trust and create a more productive work force.

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Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Harassment Prevention Made Simple for Managers

New for 2015! Engage managers and supervisors with an easy-to-follow, no-nonsense approach to their multifaceted role in both preventing workplace harassment and handling employee claims or accusations of harassment.

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The Goal: How-To Version

With this training, help managers and employess reject the common "nonsense" measurements often used to measure productivity and discover a commonsense approach to improving the company's bottom line.

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Four Generations: The Greatest Potential

This program helps traditionalists, baby boomers, generation Xers, and generation Yers in your organization bridge the generation gap and improve relationships critical to business and personal growth.

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Everest Training

A CRM Release

This video program is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. See how a blind man's quest to reach the summit was only possible through teamwork.

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Do Right II

Lou Holtz inspires listeners with a sense of teamwork, commitment to excellence, organizational loyalty, and personal dedication. Filmed in 1991, Do Right II continues to instill pride and dedication in executives, employees, students and athletes.

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Diversity: Food for Thought

A fresh perspective about how diversity will improve the communication of employees as well as the bottom line will serve every employee and manager some good.

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Communication Breakdown Training

Looking to lay a solid foundation for everything we do in the workplace? Communication Breakdown covers topics such as communication skills, interacting with teams, and management interaction to help create an open and productive work environment.

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Supervisor on the Scene: 6-Part Supervisor Development Series

Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.

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Supervisor on the Scene: Communication

Focuses on a specific soft skill for supervisory and managerial development training. Explore the need to plan the message, how to decide on the best way to deliver it, deliver it effectively, and how to solicit feedback.

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Supervisor on the Scene: Conflict Resolution

Focuses on a specific soft skill for supervisory and managerial development training. Examine the necessary steps supervisors must follow to resolve conflicts efficiently, from identification of facts to compromise and collaboration.

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Compliance is Just the Beginning

Compliance is Just the Beginning presents an easy-to-learn approach that will help employees at all levels make better ethical decisions and avoid the many consequences that come with doing the wrong thing.

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Supervisor on the Scene: Coaching for Performance

Focuses on a specific soft skill for supervisory and managerial development training. Shows supervisors how they can create a positive and productive environment, and how to give constructive feedback.

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Supervisor on the Scene: Meeting Effectiveness

The how-to guide for timely, productive and relevant meetings, Supervisor on the Scene: Meeting Effectiveness shows supervisors how to plan the meeting and execute the plan. Part of a 6 part series which focuses on a specific soft skill for supervisory and managerial development training.

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Supervisor on the Scene: Decision Making

Focuses on a specific soft skill for supervisory and managerial development training. Help supervisors make sound, solid decisions by demonstrating how to gather information, develop alternatives, select the best option, and how, when, and even with whom to follow up.

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Call of the Mummy

A CRM Release

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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Customer Service: But I Don't Have Customers!

If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.

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Between You & Me: Solving Conflict Government Version

Government Specific - Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.

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Between You & Me: Solving Conflict

Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.

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The NEW Time of Your Life

Learn how to give up wasting time forever with the New Time of your Life! This is an excellent tool for leadership and personal effectiveness to help streamline your day!

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The Little Big Things with Tom Peters Series

Everyone in your organization will benefit from this program! The Little BIG Things is essential for every employee in every business, from small businesses to major corporations. Tom’s no nonsense approach to business and management is witty, insightful and essential.

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Performance Review: Code Red

Help managers conduct better performance reviews with this new training film from Video Arts that illustrates the techniques required to handle the most difficult and tense performance reviews.

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The Balance Sheet Barrier

The Balance Sheet Barrier training video, starring John Cleese is a world-famous Video Arts video that helps take the fear out of financial documents and complex supervisory concepts. Although accounts might never become a manager's favorite topic, The Balance Sheet Barrier does at least make them understandable.

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Performance Review

TV's Hugh Laurie stars in this recent release from Video Arts. Performance Review sets out to change the way individuals think about reviews - to look forward to them, rather than dread them.

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Performance Matters: The Importance of Praise

This Video Arts Production makes the point that giving praise where it's due is a performance management tool that is powerful and economical...but not always easy to remember to do.

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Dreaded Appraisal Video

Produced by Video Arts, this unique program proves that

performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.

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Documenting Discipline (MANUFACTURING)

This is a program designed to guide managers through what is often an aggravating and nerve-racking process. Documenting discipline correctly is key to maintaining a positive work environment.

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Documenting Discipline II

Give your managers a fair and consistent way to deal with negative employee behaviors with four practical steps and great real-world advice.

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Discussing Performance

A CRM Release

For many managers and employees, performance reviews are nightmares to be avoided. Through a realistic scenario showing both sides of a performance discussion, this program explains how to make them painless, but effective, for everyone concerned.

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Care and Candor: Making Performance Appraisals Work

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.

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Building Employee Morale - Missed Opportunities

Don't let opportunities for praise slip through the cracks. Employees who routinely meet job demands MUST be considered company assets. This training discusses the importance of recognizing and appreciating employees who meet expectations.

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Attitude Virus: Curing Negativity in the Workplace

A CRM Release

One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.

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1 on 1 Informal Employee Performance Review

This trainer-friendly training video suggests that the best way for managers to keep employees focused, motivated, and equipped is to regularly meet, one on one, with each direct report for an informal performance review.

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A Peacock in the Land of Penguins

A CRM Release

A Peacock in the Land of Penguins is a fun, award winning animated training video which covers diversity, communication, team building and empowerment. 

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Straight Talking Video

Starring John Cleese, this video is another quirky and humorous drama by Video Arts and helps to equip people with the confidence to get their views and ideas noticed. 

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So HELP Me video - Supervisor Edition

Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.

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The Human Touch: Performance Appraisal II

As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.

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SMART Goals: Steps to Success

SMART Goals introduces the SMART technique for goal setting: specific, measurable, attainable, realistic and timed. Follow these guidelines and watch increased morale, boost employee retention and raise productivity.

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Sexual Harassment: A Manager's Guide

With information direct from the Supreme Court, this program revolves around SC rulings, training managers on the prevention and resolution of sexual harassment claims. Ultimately, it guides managers through the investigative process, including the interviews with the complainant, alleged harasser and the witnesses.

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Results Rule! Build a Culture That Makes Your Team a Hero

A DVD-based course to build a culture focused on results. This program is based on Randy Pennington's award-winning book, Results Rule! Build a Culture that Blows the Competition Away praised as "real advice that will actually show you how to improve your results."

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Positive Discipline Training Video

A CRM Release

CRM Learning's Positive Discipline training program provides the video and workshop resources to present a focused, thought-provoking session on leadership.

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Performance Matters: The Need for Constructive Criticism

This humorous film from Video Arts shows managers how to employ criticism at a performance appraisal as a means of preventing the recurrence of mistakes and improve staff performance at the same time.

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Managing Stress

A CRM Release

Job burn-out...Illness...Absenteeism...Conflict...Counter-productivity... Often, these problems can be traced to stresses in the workplace, in personal lives, or both. Although life will never be completely stress-free, we can control how we react to it.

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Managing Me

This effective management video helps employees in leadership roles cut through the problems and get back to valuable productivity with cut-to-the-chase training points and a cast of eclectic characters.

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Looking Forward: Your Performance Appraisal

Everyone knows that managers need to be trained to lead successful performance appraisal meetings. But did you ever consider the other side of the table? Your employees are a critical piece of the puzzle.

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Leadership: What's Trust Got to Do With It?

This entertaining best-seller provides solid training for managers and supervisors on how to gain trust from employees and encourage involvement, creating a positive and productive work environment.

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Giving Hygiene Feedback

It’s wrong to be nasty, make jokes or leave unsubtle gifts for feedback.

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Managing a Complainer

Constant complainers can derail any meeting, event or training before it even begins. Watch and learn as a company has a breakthrough in dealing with a “nagging” employee.

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Planning and Organizing

Poor planning can always be avoided. Ensure nothing gets overlooked with this program.

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Coaching New People

Welcome new hires, give feedback, encourage new skills and be a good role model with this comedic coaching program.

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Sharing Feedback

Giving positive feedback motivates people. Constructive feedback improves performance.

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Supervising Effectively

Good supervisors bring out the best in their people. Bad supervisors make people want to leave.

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Overcoming Disempowerment

Poor feedback creates frustration and conflict. Acknowledgement and recognition creates motivation.

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Handling Tricky Appraisals

Appraisals can be constructive, destructive or useless. Your contribution directly impacts the outcome.

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Workplace Excellence Series

Utilize the tools and examples shown in this series and inspire your people to rise above the average benchmarks and truly create Workplace Excellence. This series consists of ten programs that showcase best practices regarding management, leadership, motivation, teamwork, communication, innovation and more!

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Workplace Excellence: Vision & Values

Be inspired to develop a powerful vision and values to motivate others. Learn how to present a powerful vision with clear goals, personalize it, and understand how best to align people to an evolving focus.

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Workplace Excellence: Inspirational Leadership

Discover the behaviors, attitudes and strategies of outstanding leaders. With this training, your leaders will know how to lead by example, project passion, reach through to your people to help them reach both team and individual goals.

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Workplace Excellence: Motivating Fun Workplace

Find out why some people love coming to work and doing their best. This program explains how to create a fun-loving culture and make the workplace desirable using light, color and design. Discover team building activities and learn how to foster staff creativity. 

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Workplace Excellence: Open Communication & Teamwork

Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.

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Workplace Excellence: Passion for Service Excellence

See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.

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Workplace Excellence: Innovation & Continuous Improvement

Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.

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Workplace Excellence: Green & Giving

Find out how easy it is to make a difference at work and for the environment. Implement green initiatives and help your organization to give back to the community. This program shows how to target initiatives, onboard staff for a full commitment to change.

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Workplace Excellence: Recognition & Feedback

Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, be creative and constructive with both recognition and criticism, and the importance of regular performance appraisals.

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Workplace Excellence: Wellbeing & Balance

Discover how healthy people with work/life balance will be happier and more productive. When through this training, staff will understand the benefits of exercise, the pitfalls of a sedentary lifestyle, and be more proactive about health and safety in the workplace.

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Workplace Excellence: Employer of Choice

Find out how to be a respected and award winning employer. Focus on creating a culture of pride, attract the best talent, promote a culture of development, and increase the flexibility and adaptability of your organization.

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Difficult People and Situations: Leadership Sins

Develop leaders from your management team. With this training, teach them how to open lines of comunication between management and staff, demonstrate how to give feedback and manage upwards, all while learning to empower and motivate.

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Difficult People and Situations: Damage Control

Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.

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Difficult People and Situations: Bullying and Harassment

Harassing and bullying behaviors represent the epitome of a difficult situation for any organization. Teach staff and teams on any level that harassment will not be tolerated, and utilize this program as a tool to discuss actions and consequences as well as prevention strategies. With this training, employees will be able to recognize sexual harassment early, and know what to do should they witness or be the victims themselves of any unwarranted, harassing behaviors.

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7 Levers to Success

Entrepreneur Pete Williams provides a framework for driving profit by explaining how to successfully increase web traffic, opt-ins and conversions. Learn how to measure each lever and involve the team.

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A Formula for Team Success

Discover how to ensure the success of the virtual team through daily training and learning with an emphasis on daily reporting of achievements and challenges to easily meet future goals.

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A Positive Approach to Speaking

Sadhana Smiles, Director of RealChange explains how enthusiasm is the key to successful presenting and speaking. Learn how to inspire by being natural and being yourself.

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Achieving Best Practice in Crisis Management

Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect.

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An Efficient Approach to Online Dating

Work/Life balance is a most important concern of today's workforce. Sadhana Smiles discusses strategies for single business people to save time on dating.

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Brand Marketing

Your brand reflects your product and service image. Sadhana Smiles explains how to create a memorable and unified brand experience.

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Building Brand and Reputation

Build a powerful brand and secure its reputation by learning damage control methods and how to appropriately market your brand to ensure consistency.

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Building Your Personal Brand

Sadhana Smiles, Director of RealChange shows how to build a positive personal brand through explaining new approaches to social networks and explains the importance of giving back.

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Bullying Even at the Top

Bullying is present at senior management levels and facts provide insight to the truth. Discover the various forms bullying that exist at the top and how to foster a "Zero Tolerance" approach to bullying.

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Career Management and Talent Review

Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process.

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Career Resilience

Peter Wallbridge, HR Consultant, explains tips and discusses what it takes to do well when times are tough or it feels though your career has hit a wall.

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Confidentiality Obligations by HR

Understand confidentiality obligations for HR employees as it pertains to personnel data and employment contracts.

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Copyright Warning

Lawyer Angela Perry offers sound advice to viewers to learn how they can ensure their copyright is protected, covering permissions, logos and plagiarism.

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Creating a Powerful Resume

Peter Wallbridge explains how to style your resume to stand out and attract recruiters, covering typos, grammar and font size, as well as how to use action words to show improvements.

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Creating Your Brand Proposition

Ensure your brand represents the image you want while learning the keys to marketing and branding successfully in the 21st Century.

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Crisis Management Strategy Planning

Ross Campbell, RCA Crisis Management teaches viewers the reasons for and how to identify threats and manage serious risk.

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Culture and Oneness

A failure to take advantage of opportunities to lead prevents your people from becoming united in their work. Build and enable environments that foster strong leaders.

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Developing Sales Capabilities

Sadhana Smiles shows how to develop sales people to easily achieve success. She also tells viewers how they can hire for attitude and use work tests when recruiting and hiring to make the process that much easier.

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Elevator Pitch

Ben Walkenhorst, founder of No Fussing About, offers practical tips to impress with your elevator pitch while simultaneously engaging in genuine conversation.

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Entrepreneur Skills

Australian Entrepreneur of the Year Pete Williams talks about his necessary skills for success and how to be resilient in the face of adversity.

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Gender Inequality

Understand the importance of addressing gender balance and how it benefits businesses to ensure women are not under-represented at higher levels.

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Growing a Franchise

Sadhana Smiles takes viewers through key steps for successful growth, covering indicators and both front and back end systems to maintain brand standards and consistent, effective training.

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HR Dashboard of Metrics and Analytics

Discover the analytical side of people issues and value of assembling an effective and predictive HR dashboard.

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HR Strategy and Management

Human Resource Professional and expert consultant Pete Wallbridge leads viewers through the employee life cycle: from recruitment to exit.

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Implementing Successful Training

Sadhana Smiles explains how to develop a systematic approach to training that addresses business needs, skill gaps and PDPs.

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Improving Profitability in Tough Times

Tough times fall upon every organization. Sadhana Smiles, CEO of Harcourts and Director of RealChange, explains how to review company financials and monitor market fluctuations to optimize profitability in less than optimal business environments.

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Increasing Website Traffic

Learn strategies from successful business entrepreneur Pete Williams as he discusses in detail his proven methods for developing a clear Call-to-Action (CTA) and how to utilize Google AdWords and Analytics to increase traffic, opt-ins and conversions.

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Inspiring Social Change

A champion drives the vision, progressing creative ideas for championing and achieving social change. Sadhana Smiles, Director of RealChange shows how to link strategy to outcomes.

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Lobbying and Influence

Understand how to effectively lobby for change, overcome obstacles and prepare to meet challenges head on. Successful lobbying is achieved only through persistence.

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Can I Help You?

Pete Williams shows how to engage customers from the first moment rather than being robotic. Learn to avoid service turnoffs and find new approaches to body language and tone to ensure a positive guest experience.

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Managing Bad Press

Maria Deveson-Crabbe shares a tragic case study and dives into the powerful lessons she learned from it regarding the management of the press and media.

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Managing Crises and Brand Damage

Psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains how crises can get out of control very fast and best practices to plan and train for worst case scenarios.

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Managing Disruptive Conduct

Peter Wallbridge defines disruptive conduct and how to handle complaints about colleagues and when to perform an HR intervention. Understand the issues and ensuring a code of conduct with this program.

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Managing Grievances

HR Expert Peter Wallbridge details steps to ensure grievances are well managed. Viewers will learn to assess seriousness of problems and how to start an investigation or inquiry.

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Managing Recruitment Effectively

Recruiting, interviewing and hiring are among the top concerns facing HR in 2015. Prepare for and manage recruitment like a star with the help of expert HR Consultant Peter Wallbridge.

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Performance Appraisals

Peter Wallbridge expert HR consultant Peter Wallbridge speaks on conducting appraisals to ensure best outcomes and how it is the responsibility of the appraiser to meet the employee on common ground with regard to goal-setting.

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Laying Off and Redeploying People

Manage challenges and sensitivities surrounding layoffs and redeployment effectively. Peter Wallbridge explains the key is remaining consistent to policy.

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Reward and Remuneration

Expert HR Consultant Peter Wallbridge instructs viewers that the key to consistency and transparency can be found through maintaining fair and thorough strategy and policies.

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Rock Star Leadership

Discover the key characteristics of outstanding leaders. HR Consultant Peter Wallbridge explains how great leaders are able to engage their people and foster a culture of positivity.

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Running an Effective Crisis Simulation

Ross Campbell of RCA Crisis Management explains how to create and facilitate crisis scenario training by rehearsing rehearse realistic crisis scenarios.

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Seeking Legal Advice

Lawyer Angela Perry sits down with Psychologist Eve Ash and discusses the best practice methods to ensure a positive, productive outcome when seeking legal advice.

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Skills for Lobbying Government

Maria Deveson-Crabbe, CEO of Marie Stopes International Australia explains how to present your case effectively to lobby for change.

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Skills for Managing Redundancy and Layoffs

Companies change, roles change and some people just don't perform. HR Expert Peter Wallbridge explains how to determine if the redundancy is genuine.

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Stakeholder Reputation Research

What is Stakeholder Reputation Research? Maria Deveson-Crabbe discusses how to uncover perceptions so you can build influence.

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Take Care Giving Expert Advice

Lawyer Angela Perry discusses the importance, limitations and legal implications surrounding giving expert advice.

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Taking Ideas into Business Reality

Noted Australian author, marketer and entrepreneur Pete Williams shows how to turn ideas into reality. Learn about market testing methods, crowdfunding, crowdsourcing and how to prove viability.

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The Induction Promise

How consistent are managers when they talk to new recruits? HR Expert and Consultant Peter Wallbridge provides sage advice on how to avoid failing new employees.

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The Power of Checklists in Crisis Management

RCA Crisis Management Expert Ross Campbell explains the importance of and what is required of effective checklists for before, during and after a crisis.

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The Problem of Nightmare Staff

Sadhana Smiles explains how there are a range of strategies for dealing with problem staff; showing how to understand a person's position and how to reduce emotion and seek input.

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The Value of Employee Ownership

Lawyer Angela Perry gives advice on employee ownership and how best practice can be achieved through the alignment of employer and employee on common ideals for business growth.

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The Value of Podcasts

Entrepreneur Pete Williams presents a powerful way to connect with your market. Learn how to make and distribute podcasts and how they can become a core aspect of your content marketing efforts.

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Understanding Intellectual Property

Lawyer Angela Perry takes viewers through the key points and best practices regarding intellectual property ownership at work.

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Unfair Dismissal

HR Consultant Peter Wallbridge discusses what constitutes unfair dismissal and what leads to legal claims. He offers insights and understanding about problem areas.

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Working with the Board

CEO Maria Deveson-Crabbe explains how to build a successful relationship with board members and what to do to ensure effective meetings.

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You Manage the Culture

Sadhana Smiles speaks candidly to managers on how best to ensure fair and thorough strategy and enforcement of policies.

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Planning and Scheduling for Results

Jan Durrans, a Senior Vice President, has had years of experience developing the most efficient ways to manage projects and achieve success. Learn strategies from an efficiency champion.

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Setting Goals to Stretch and Grow

Senior VP Jan Durrans provides a powerful set of key practices to adopt to ensure the successful development of staff. She explains how to use clear and specific goals to help team members succeed.

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Recruiting High Achievers

Jan Durrans explains how to hire the best candidate through consistent behavioral questions, careful listening and probing. Hire the problem solver and not the problem bringer.

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4 Ways to Enhance your Career

Dean of UCLA’s Anderson School of Management, Judy Olian shares four practical ways to help anyone improve their career prospects. She speaks candidly on personal strategies used in her own career.

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4 Ways to Boost Your Leadership Skills

Discover top leadership strategies from Judy Olian, Dean of the UCLA Anderson School of Management. She focuses on four essential leadership attributes every good leader must model to be successful.

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Hiring the Best

In Hiring the Best!, the host of a fictional TV talk show helps guide management through the steps of the successful employee interviewing & hiring.

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First Among Equals

The goal of this humorous and intelligent program is to give managers the leadership skills they need to enable individuals to work more effectively as part of a team.

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Five Star Teamwork

Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service -- both internal and face-to-face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.

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An Inside Job: Meeting Internal Customer Needs

A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer service and how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.

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Service Impact Series

A new 5 part series of customer service scenarios, designed for today's high-efficiency, money-saving training needs. Great for training general customer service skills, call center/telephone skills, internal customer service satisfaction even as a meeting opener.

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So You Want to be a Success At Selling

Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.

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Can You Spare a Moment?

John Cleese stars in Can You Spare a Moment?, a communication skill training comedy from Video Arts which shows that even the most delicate situation can be overcome when using appropriate counseling techniques.

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A Leader's Guide to Delegating

A CRM Release

A Leaders Guide to Delegating helps build trust in management for future delegations, helps employees develop new skills, reduces leadership and supervisor stress and improves organizational productivity.

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Would I Work For Me?

Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't always easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor.

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Time Challenged

A CRM Release

Time Challenged is a humorous, good-natured look at overcoming the challenges of time management. You'll find plenty of advice and organizational tips offered.

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The INVISIBLE Meeting

Conference calls and webinars are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining training video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.

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The Great Minds Meeting Opener Series

Drawing from the most influential and inspirational figures in history, the Great Minds Series will put your group in the right frame of mind for success.

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The Customer is Always Dwight

This program highlights the importance of internal customer service, the need for everyone involved in a process to give their all and how managers can help staff reach top performance.

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Meetings, Bloody Meetings (Updated Version)

Featuring the inspring, comedic talents of John Cleese, Meetings, Bloody Meetings is the hilarious best-selling management training video that defines the five disciplines that transform a gathering into a professionally run business meeting.

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Paradigm Mastery Series

This five-part video series is designed to help you explore the impact paradigms have on your world. It will stimulate conversation about the future and help develop the hands-on skills needed to create an environment open to change.

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More Bloody Meetings

John Cleese returns as the guilty manager in this hilarious training video and the sequel to Meetings, Bloody Meetings. He dreams he is back in court, charged with neglecting the human aspect of his business meetings.

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It's So Simple

It's So Simple takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

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It's Your Call

This training video speaks to the missing element of customer service over the telephone...how to CARE for your customer. Inspire your employees to keep this in mind with every phone call.

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Hire For Attitude

How do you hire and retain productive employees? Look at more than just their skills and evaluate their attitude with this helpful training video.

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From No to Yes

Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.

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Employee 101: Respecting the Team

Employee 101: Respecting the Team! provides up-to-date training that will get your new employees off to a great start, and does double-duty as an effective "refresher" for your current team members.

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Don't Panic!

What happens when nine fascinating people with experience in successfully navigating stressful situations at work come together to cook a meal? Insights simmer along with the food! Cooking serves as a metaphor for working through a challenge together, and after the flames die down, the participants share what they’ve learned.

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The Complete Hell Series

When serious issues are on the table, sometimes all a meeting needs is some levity to lighten the mood. With compilations designed for all types of occupations, The Complete Hell Series aims to entertain while staying on the topic of work. Some of the funniest British comedians, including John Cleese, perform in these classic training clips.

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Character is Destiny

The issues of business ethics and character seem to appear in every newspaper, magazine and business publication these days. Why is character so often discussed?

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Behavioral Interviewing: Taking the Guess Work Out of Recruiting

Take the guesswork out of interviewing! This excellent new video explains that an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences.

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Awesome

What makes Generation Y different? Take a look at this insightful video that explores one of the largest workforces ever released into the workplace. They work different, they talk different...get to know Generation Y.

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After All, You're The Supervisor!

A CRM Release

This comprehensive leadership training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.

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A Second Chance

Using beautiful landscape photography, this short film is taken from Robert Frost's famous poem "A Road Less Traveled" and serves as a motivational meeting opener offering the idea that taking a risk or the road less traveled can lead to success.

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A Passion for Excellence with Tom Peters video

There is a revolution underway, in business government, and education, people are challenging the “gospel,” thinking the unthinkable, and achieving the impossible. Behind it all are people who have a passion for excellence.

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30 Ways to Make More Time

This time management training video is an easy and humorous way to sharpen your communication and performance management skills. Humorous and down-to-earth, this Video Arts training video is a fun way to teach personal efficiency.

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Basic Facilitation

Ask employees what they think of business meetings, and they'll probably roll their eyes and grumble. Research shows, however, that managers and employees spend 20-40% of their time in meetings, and salespeople spend over 40%. This training will help you to run an effective and involved meeting every time.

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Stephen Covey's Lessons in Leadership

A CRM Release

The ethical character of an organization is established from top to bottom. In this four-part series, Dr. Stephen Covey uses real-world stories that reveal important truths regarding leadership, integrity, cooperation, and problem solving.

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A Grander Goal

A CRM Release

A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It’s a story of how one man’s unselfish character is providing direction for young unemployed men in Uganda.

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Journey To Discovery

A CRM Release

Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.

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L.E.A.D. with Integrity™: Promoting a Culture of Ethical Conduct

How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader!

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A Better Way

A CRM Release

A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.

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Law of the Harvest

A CRM Release

Law of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.

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The Covey Leadership Library

A CRM Release

Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.

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I Know Just What You Mean

A CRM Release

I Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.

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Leading By Example

A CRM Release

Leading By Example illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, it teaches leaders to identify ways in which they can be more effective models.

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Mauritius

A CRM Release

Mauritius is a documentary style program and offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity.

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Max & Max

A CRM Release

Max & Max is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.

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Courageous Followers, Courageous Leaders

A CRM Release

As people at all levels become more responsible for taking initiatives to advance organizational goals, the concept of "follower" and "leader" must be redefined. Help shape and advance your team's goals and organization's vision.

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Dealing With Conflict

A CRM Release

Conflict shifts people's focus away from work and the basic goals of the team, department and organization. It negatively impacts productivity, morale and ultimately, results. Also available in a Healthcare Version.

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Meeting Robbers

A CRM Release

See how organizations can return their ROI on meetings by eliminating barriers to communication and productivity. Make sure every meeting moving forward is more productive than the last.

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Managing Diversity

A CRM Release

This provactive diversity management video addresses one of the most important issues of our day: how to overcome differences and tap into the limitless strength of a diverse workgroup.

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Verbal Communication: The Power of Words

A CRM Release

The video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.

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When The Coach is You!

A CRM Release

By giving individuals a simple process for doing this, When the Coach is You! lets you leverage the practical knowledge that is buried in every employee. 

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