“Good management is the art of making problems so interesting that everyone wants to get to work to solve them.” – Paul Hawken
Management Training Videos
Whether the goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of brand new programs this designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.
As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly. If you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you simply need some tools to better manage your time, this video series offers quick, practical tips to help you handle these “moments” in your day.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.
This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
Take a candid look at what employees truly think about their leaders and how that affects their work. Based on interviews with real employees, this honest and impactful program shows leaders how to generate the kind of employee feedback that really matters and helps them have a significant influence on employee productivity and commitment.
It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. When employees are made to feel picked on, left out, or “invisible” (by their co-workers or their boss), they will not perform to their optimal level and the organization as a whole will suffer.
Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can model the pickle philosophy for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
More Than a Gut Feeling IV is a brand new edition of the interviewing classic developed by Dr. Paul Green. The program focuses on removing gut feelings, stereotypes and biases out of the interview process and covers how to use past behaviors to predict future behavior.
Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting and provides employees with four practical questions they can apply to any ethical dilemma.
Let’s face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.
Diversity and inclusion 2-part training series that teaches the day-to-day steps supervisors can take to help ensure their employees feel respected, valued and understand what it means to show respect to others everyday. Improve individual and team performance, and prevent harassment and discrimination.
Shows supervisors that you convey respect to employees when you take the time to communicate with them, and when you demonstrate that you know (at least a little) about who they are as people and what it takes to do their job.
Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.
Demographics are becoming more racially and ethnically diverse every year. Add in a recent surge in legal protections for more groups of employees, the trend of an increasingly later retirement age and a rising number of women in the workplace, and the need for diversity and inclusion training has never been more vital to the success of business.
Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding Gen Y'ers in the workplace and provides a proven step-by-step guide to engaging, developing and retaining this young, high maintenance group of employees.
Based on the time-tested truth that, "past actions predict future performance," this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.
Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this engaging leadership program. Learn the four ways managers can communicate expectations to their work teams.
Enable the newly promoted to capitalize on their full potential and minimize apprehensions as a result of advancement by applying the lessons exemplified in this thought-provoking training course.
Learn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their teams. Ideal for team leaders, supervisors and managers.
Make sure managers and supervisors involved in the hiring of employees are well versed in the legal aspects of the process, from recruitment to interviewing. Fresh for 2015, this training guides viewers on what is acceptable and what's not as it relates to staffing an organization.
The "TAKEAWAY" for Managers™ Series gives managers and supervisors a basic foundation for legal compliance, in a straightforward and easy-to-remember way. Conversational and easy to use, the series covers Sexual Harassment, Diversity, Respect & Legal Compliance, Legal Interviewing, ADA, FMLA, and Discipline, Documentation & Termination.
Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.
Provides loss prevention training specifically for your retail sales associates. The program covers employee theft as well as the many internal and external factors that affect shrinkage in retail.
Understanding and preventing insider trading is imperative to running a successful and reputable company, and this training marks a step towards ensuring that every member of your staff is aware of the legal aspects when dealing with stocks and securities.
Any of these 15+ short, topic specific videos can be used to stimulate important, meaningful discussion, open or close out business meetings, or as a follow-up training course. Choose from employee training programs covering workplace diversity, change management, sexual harassment, resolving conflict or various other topics.
With questions about workplace privacy on the rise, managers need to understand the rules of effective, legal documentation and what to communicate to employees about organizational and individual privacy rights.
Substance abuse can create serious problems in the workplace, but dealing with it incorrectly can trigger a lawsuit. Following the proper procedures when substance abuse is suspected is critical.
A single incident of workplace violence can create considerable harm—to the individuals involved, to the team, to the organization's reputation and to the bottom line. Managers need to know how to diffuse potentially threatening situations to keep the workplace safe.
The complexities of the Americans with Disabilities Act mean the opportunity for risk is great. Uninformed decision making by managers can open the door for lost productivity, decreased trust and expensive lawsuits.
Finding the right people is challenging, but recruiting and hiring decisions can be legal minefields for managers who don't understand where the boundaries lie.
Although discipline and termination decisions are common areas of legal exposure, it is too often that managers don't have the proper training to handle these fundamental managerial responsibilities appropriately. The result can be expensive, time-consuming litigation.
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
Tackle the complexities of effectively working in and managing a multi-age workforce. This training helps both employers and employees to minimize generational conflict, promote respect and strengthen communication.
As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. It's the Law™ can help you put the legalities of management into perspective and keep your organization out of the courtroom.
Diversity can be defined as the unique characteristics of all of the various groups who make up your business environment, including customers, managers, employees, suppliers and other stakeholders. Managing diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization.
This training program will help employees and managers to be proactive in creating and fostering a respectful organizational culture rooted in honesty and integrity, enabling your company to flourish and prosper.
Unlawful retaliation amongst employees is a growing form of discrimination which often results in costly litigation, damaged reputations for organizations, and ruined careers. Cultivate integrity and prevent retaliation with this program.
How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader!
With four generations now active in the workforce, leaders are faced with managing an array of misunderstandings, frustrations and conflicts that can put pressure on productivity. To be effective, leaders need a better grasp of how generational differences impact working relationships and how to manage appropriately for results.
Give your organization a competitive advantage in the battle to recruit, hire and maintain a stable, high-quality workforce. Evaluating candidates in three critical dimensions—capability, commitment and chemistry—is the key to gaining a clear, realistic picture of a job candidate.
Everything You Always Wanted to Know About Management is designed to equip your managers with the essential knowledge they need to get the results that your organization requires them to achieve.
As a company grows and expands, you will face difficult times. Often these challenges will require last minute, crucial, business altering decisions. But how will your team react under such times of pressure? Will they make the right choice or fail resulting in loss of income or worse?
Sometimes trainers can use a little training too. That's why You'll Soon Get the Hang Of It goes beyond demonstration to present the theory and simple psychology behind the captivating training scenarios it presents. Hugh Laurie puts the training in its proper context so that it can be broken down into steps and implemented in any type of workplace.
Motivate middle managers not to accept poor performance, but to do something proactive about it. Use this program to support existing organizational practices for progressive discipline. This program can also be instrumental in the proper development of new managers, supervisors and team leaders.
Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.
Designed to stimulate lively discussion and effective learning, this team building training video is based on expert articles on creating a successful virtual team and effective communication. Maximize the virtual team benefit and demonstrate how to integrate modern technology and cross-cultural communication in business with this training program.
We think this is one of the most engaging management training films to come around in years. Fun and inspirational, best selling author Ken Blanchard presents a proven approach -- used by the whale trainers of SeaWorld -- to teach managers and team leaders how to increase team members' productivity, encourage creativity and foster a strong sense of team unity and spirit.
Ben Cohen & Jerry Greenfield were two hippies who created an ice-cream empire in the unlikely cold-climate of Vermont. They learned they could create a business that would support its community, help the environment and empower employees.
Henry Ford was a legendary entrepreneur. He had a dream of being able to make high quality and inexpensive cars that he could sell to everybody. Ford knew the key to making them affordable was to find a cost-effective way to mass produce them. Take a look back and learn from a pioneer in innovation.
Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.
How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.
For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.
Richard Branson has become an entrepreneurial sensation, but wouldn’t be if he was afraid of taking risks. Founder of the Virgin Group, a global conglomerate made up of over 400 companies, Branson is no stranger to competition. But being successful against the top airlines, top soda manufactures and bestselling record labels requires a visionary leader. This online training discloses a few of his secrets to success.
Communicating effectively is the key to the success of any organization. Learn how by immersing himself in feedback from customers, colleagues and competitors helped Steve Case construct the foundation for the first mainstream internet service providers, America Online.
Time is arguably the most important commodity in the modern business climate. But how do teams remain productive without being slowed down by time-consuming, costly and continuous team building activities? Find out from Executive Leadership Coach, Marshall Goldsmith.
John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques
Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.
This leadership video training program features Marshall Goldsmith and helps to develop the interpersonal skills of senior managers.
West Point has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the military academy and then into some of the country's foremost private and government organizations where West Point graduates now work.
Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
We are seeing for the first time in history, four different generations in the workplace, at the same time. Each has its own diverse expectations , but how do you blend them into one cohesive working unit? Author and host, Cam Marston, may have the answer you are seeking.
A fresh new video addressing harassment in the workplace especially for managers and supervisors. Take a look at your diverse workplace and make sure that all the necessary steps are being taken to maintain a safe & productive work environment.
“For it is mutual trust, even more than mutual interest, that holds human associations together.”- H.L. Mencken. This 2nd edition of What's Trust Got To Do With It? will teach your leaders how to build trust and create a more productive work force.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
The how-to guide for timely, productive and relevant meetings, Supervisor on the Scene: Meeting Effectiveness shows supervisors how to plan the meeting and execute the plan. Part of a 6 part series which focuses on a specific soft skill for supervisory and managerial development training.
Focuses on a specific soft skill for supervisory and managerial development training. Help supervisors make sound, solid decisions by demonstrating how to gather information, develop alternatives, select the best option, and how, when, and even with whom to follow up.
If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
Government Specific - Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.
Everyone in your organization will benefit from this program! The Little BIG Things is essential for every employee in every business, from small businesses to major corporations. Tom’s no nonsense approach to business and management is witty, insightful and essential.
The Balance Sheet Barrier training video, starring John Cleese is a world-famous Video Arts video that helps take the fear out of financial documents and complex supervisory concepts. Although accounts might never become a manager's favorite topic, The Balance Sheet Barrier does at least make them understandable.
Produced by Video Arts, this unique program proves that
performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.
Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.
One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.
With information direct from the Supreme Court, this program revolves around SC rulings, training managers on the prevention and resolution of sexual harassment claims. Ultimately, it guides managers through the investigative process, including the interviews with the complainant, alleged harasser and the witnesses.
A DVD-based course to build a culture focused on results. This program is based on Randy Pennington's award-winning book, Results Rule! Build a Culture that Blows the Competition Away praised as "real advice that will actually show you how to improve your results."
This humorous film from Video Arts shows managers how to employ criticism at a performance appraisal as a means of preventing the recurrence of mistakes and improve staff performance at the same time.
Utilize the tools and examples shown in this series and inspire your people to rise above the average benchmarks and truly create Workplace Excellence. This series consists of ten programs that showcase best practices regarding management, leadership, motivation, teamwork, communication, innovation and more!
Find out why some people love coming to work and doing their best. This program explains how to create a fun-loving culture and make the workplace desirable using light, color and design. Discover team building activities and learn how to foster staff creativity.
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.
Find out how easy it is to make a difference at work and for the environment. Implement green initiatives and help your organization to give back to the community. This program shows how to target initiatives, onboard staff for a full commitment to change.
Discover how healthy people with work/life balance will be happier and more productive. When through this training, staff will understand the benefits of exercise, the pitfalls of a sedentary lifestyle, and be more proactive about health and safety in the workplace.
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
Harassing and bullying behaviors represent the epitome of a difficult situation for any organization. Teach staff and teams on any level that harassment will not be tolerated, and utilize this program as a tool to discuss actions and consequences as well as prevention strategies. With this training, employees will be able to recognize sexual harassment early, and know what to do should they witness or be the victims themselves of any unwarranted, harassing behaviors.
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service -- both internal and face-to-face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer service and how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.
Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.
Conference calls and webinars are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining training video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.
Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.
What happens when nine fascinating people with experience in successfully navigating stressful situations at work come together to cook a meal? Insights simmer along with the food! Cooking serves as a metaphor for working through a challenge together, and after the flames die down, the participants share what they’ve learned.
When serious issues are on the table, sometimes all a meeting needs is some levity to lighten the mood. With compilations designed for all types of occupations, The Complete Hell Series aims to entertain while staying on the topic of work. Some of the funniest British comedians, including John Cleese, perform in these classic training clips.
Take the guesswork out of interviewing! This excellent new video explains that an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences.
Ask employees what they think of business meetings, and they'll probably roll their eyes and grumble. Research shows, however, that managers and employees spend 20-40% of their time in meetings, and salespeople spend over 40%. This training will help you to run an effective and involved meeting every time.
Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.
A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.
Law of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.