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Quickly Acknowledge Customers
Listen Carefully
Fix Problems on the Spot
Find a Way To Say Yes
Coach Each Other
Remember that being of service to all customers "IS your job"

WAYMISH

Languages Available: English

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WAYMISH

is an acronym for:

Why Are You Making It So Hard…for me to give you my money?

It depicts all the slights and displays of apathy made by employees and organizations that lead customers to believe that you don't really want their business. Things like not attempting to resolve complaints, putting policies ahead of common sense, not listening to what the customer is saying, the list can go on and on.

How many customers does your business lose daily? How many customers were willing to give you their money but ended up leaving dissatisfied and frustrated with their money still in hand? It's most likely more than you think! In these times, no one can afford to lose even one good customer, and you don't have too. Let WAYMISH teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

WAYMISH: Main Program - 18:00 minutes

No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs.

WAYMISH: Supervisor Show - 10:00 minutes

This program plays off the WAYMISH main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes.

Purchase Package Includes

DVD or VHS of WAYMISH: Main Program
DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
Printed Leader's Guide for WAYMISH with reproducible participant worksheets
CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
10 WAYMISH-Buster Employee Handbooks
10 Reminder Cards
1 copy of the book WAYMISH by Ray Considine and Ted Cohn

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