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The Truth Series

Languages Available: English

The Truth Series was created to offer you four complete training topics presented in a highly entertaining way. Using lively music, interesting footage and graphics, the films quickly address important aspects of business professionalism. Each program is less than five minutes long and each training session can be taught in 30 minutes.
The Truth Series is available at an outstanding value and you can duplicate all of the support materials for free off the CD-ROM.

The Truth About The Internet - 5:00 minutes

Fooling around on the Internet can expose your organization to serious technical risks
Surfing in the wrong places can mean expensive lawsuits for your organization
Goofing around online while you're on the job wastes time
Inappropriately using the Internet can damage your career
You can use the Internet effectively, while minimizing its risks

It is easy for employees with Internet access to waste time online. Not only does this impact their productivity, but it also consumes valuable network resources.

Employees who send or receive inappropriate material via the Internet, or who head to web-sites with offensive content, may leave their organizations vulnerable to lawsuits and negative publicity.

The purpose of "The Truth About The Internet" training video is to teach why it makes sense to use the Internet safely and appropriately. Then, organizations can benefit from the technology, while minimizing its risks.

The Truth About Email - 5:00 minutes

Your recipients appreciate consideration
Grammar still counts
Email isn't private
Email isn't anonymous
Email isn't always the answer
Personal email should remain personal

While the ease with which email allows us to communicate has helped employees become more productive, it gives rise to several issues.

Many people consider email a casual means of communication and it becomes easy to overlook the basic rules of courteous correspondence. It is easy to forget that each transmission creates a permanent record. In addition, it is impossible to predict who may eventually read it. Essentially, employees who send confidential or offensive material through email put their jobs and organizations at risk.

The purpose of "The Truth About Email" training video is to help organizations use email appropriately, so that everyone can benefit from this communication medium while also minimizing its risks.

The Truth About Customer Service - 5:00 minutes

You're best off by broadly defining the term
Quality customer service does not mean solely relying on rules and regulations
Good customer service starts with attitude and ends by taking action
Technology changes how you serve your customers
Providing poor customer service hurts your organization

Providing excellent customer service is more effective than trying to compensate after-the-fact for poor service. Customers are more likely to be satisfied and remain loyal, which benefits everyone in the organization.

Good customer service requires a sustained, systematic effort to make it easy for others to do business with your organization. It means staying informed and being able to intelligently explain your organization's services and products to customers. It also means making customer communications easy to read and being available during convenient hours.

The purpose of "The Truth About Customer Service" training video is to help you determine the best way to serve customers. The long-term objective is to foster customer loyalty and continued success.

The Truth About Business Casual - 5:00 minutes

A business casual policy has both benefits and drawbacks
Business casual does not mean anything goes
Appropriate business dress will vary from one organization to another, one position to another
Good grooming still matters
Your ability to dress appropriately will enhance your career

A majority of organizations have implemented some form of a business casual policy. While this gives employees more freedom in choosing how they dress and allows for greater comfort, it also gives rise to some concerns.

Unfortunately, a standard definition of "business casual" does not exist. For some organizations and employees, it may mean khaki pants and an Oxford shirt; others may see business casual as wool slacks and a blazer.

The purpose of "The Truth About Business Casual" training video is to help employees develop and follow an appropriate casual dress policy so the organization can benefit from casual dress, while minimizing its pitfalls.

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The Truth About Email

Quick, five-minute film about the dos and don't of e-mail offers employees clear guidelines. Wild graphics, high energy music, and humor (I especially like the statement about spelling) complement the strong message.

Music, graphics and clips will likely sustain viewers' interest.
Learning points are clear and straight forward.

Some offensive language.
Even though it's bundled with three other topics, the program cost is a bit high.

The Truth About Business Casual

I laughed out loud while watching this quick 5-minute film about business casual. It's hip. It's fun. It's fast-paced and it offers a strong and effective message about what business casual really means in the workplace.

Hip and fun to watch.
Strong and clear learning points.

Even bundled with three other topics, the program is a bit pricey.

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